Business Education

A Sudden Goodbye, A Shocking Return, But Should You Welcome Them Back?

Imagine this: a trusted employee walks out without warning, leaving gaps and questions. Now, they want back in. Is their return a chance to restore talent and trust, or a risky gamble that could disrupt your team’s hard-won stability?

When a Trusted Employee Wants to Rejoin After a Sudden Exit

Sometimes good employees make surprising choices—like quitting abruptly for a new opportunity. But what happens when that leap doesn’t land, and they ask to come back? It’s not just a question of logistics; it’s a delicate moment that requires thoughtful leadership.

Fortunately, there are tactful and thoughtful ways to deal with such circumstances. Here’s how small business owners can navigate the situation with clarity, grace, and a long-term view.

Start With Honest Reflection

Before making any moves, take a quick inventory. Why did they leave in the first place? Was it a better salary, a toxic co-worker, a lack of growth? Their departure may have exposed cracks in your culture or gaps in your communication. Welcoming them back blindly without addressing root issues could just restart the same cycle.

Ask yourself:

Did they leave on respectful terms?
How did their exit impact the team?
Have they acknowledged the disruption?

Have a Clear, Candid Conversation

Set up a one-on-one chat—not just to talk logistics but to understand intent.

Consider asking: “What made you want to come back—and how are you thinking differently now?”

This opens the door for humility, honesty, and hopefully, some self-awareness. You’re not just rehiring a pair of hands; you’re inviting someone back into the emotional rhythm of your workplace.

Gauge Team Impact

Even if this employee was a steady performer, their sudden departure might have left colleagues scrambling. Bringing them back too quickly—or without context—can cause resentment.

If you decide to rehire, tell your team: “We’ve had a conversation about past choices and future expectations. I believe this will be a stronger chapter for all of us.”

Transparency builds trust. The goal is unity, not division.

Set Fresh Expectations

Don’t just drop them back into their old role and hope for the best. Use this moment to redefine accountability and alignment.

You might say: “Let’s treat this like a fresh start. Here’s what success looks like now—and here’s what I need from you moving forward.”

Outline any changes since they left, especially if responsibilities or workflows have evolved.

Consider a Trial Period

To avoid long-term friction, offer a short-term re-entry phase. Frame it not as a test, but as a mutual opportunity to confirm the fit.

Here’s an example: “Let’s run a 30-day reset and make sure this feels right for both of us. After that, we’ll regroup and see how it’s going.”

This protects both sides and eases pressure while trust rebuilds.

Use It as a Growth Opportunity

Handled well, a boomerang hire can demonstrate your business’s maturity. It shows that you’re not reactive—you’re reflective. It also sends a message that you value people, but you expect commitment and accountability.

And for the employee? If they’ve truly learned from the experience, they may return even stronger, with deeper appreciation and renewed focus.

People make moves, misjudge situations, and yes—come back. What matters most is how you lead through it. If the foundation is strong and expectations are clear, this plot twist could become one of your best hires yet.

Want to Accomplish More?

Do you want your company to grow faster and earn more while spending more time with your family doing everything you started your business to do?

We can make that dream a reality. Give us 30 minutes, and we will show you how to get your life back. Skeptical? Good! Put us to the test.

You can call us for your free appointment at 480-636-1720, or, if you prefer, Waters Business Consulting Group to learn more about us and the services we offer.

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Tips for Transforming a Companys Culture

May 17, 2017 No Comments

Transforming a company’s culture isn’t for the faint of heart. It takes a lot of courage, dedication, and plenty of humility. While that’s sounds contradictory or confusing, it’s actually the case. You’re going to need to lead in a new direction and be able to take things in stride (at least, to a point). Because changing an organization’s culture will feel much like trying to push a boulder up a steep hill. At any moment, it can roll right over you. But, if you know a few ways to deal with this change, you’ll have a much better shot at success. Tips for Transforming a Company’s Culture It’s very common for a company’s culture to reflect the prevailing management style. Let’s face it, most individuals tend to hire people who reflect their own style, so this isn’t a surprise. That means if a hiring manager or another leader has certain bad habits, chances are excellent others on team will likewise possess those same or like behaviors. It’s also true that culture doesn’t form overnight. It takes time for a company culture to develop. As a [business owner] or as a manager, you may have the power to change your organization’s policies with the stroke of a pen. And you may have the ability to hire, fire, promote and demote people with relatively little effort. But changing an entrenched culture is the toughest task you will face. To do so, you must win the hearts and minds of the people you work with, and that takes both cunning and persuasion. —The Wall Street Journal Once that culture forms, it’s very difficult to change. People become complacent and it takes a significant event to shake that off. It could be a big change in the industry for the worse, losing a lot of money, a sudden shrink in customers, or something else. Great cultures drive productivity and profits. Poor cultures slow productivity and profits. Culture starts with Leadership. So, it’s very important to realize when the culture is toxic and/or when crazy has infiltrated the business. It’s at this juncture you need to take immediate action. Here are some helpful tips for transforming a company’s culture: Team-up with an insider. If you are new to the business, team-up with an insider — someone who can give you the details of what’s happened is a very valuable person. Or, if you’re part of a company that’s just gone awry, you still need someone you can trust. A person who gives you confidence you’re getting the straight story. You’ll learn a lot and probably discover different ways to get back on-track. Get feedback from team members. Aside from your go-to person, you still need to solicit feedback from the entire team. Encourage people to communicate their experiences and expectations. This is a great way to identify who is and isn’t working out. You’ll know by each person’s input and reactions who is an asset and who is a liability. Then, you can work with individuals to help them improve. Define the limits and be extra clear. While getting in-the-loop will provide a lot of valuable information, it’s not going to be a magic bullet. You’ll still need to define boundaries and be very clear on your expectations. Remember the old saying, “To be unclear is to be unkind.” It’s true and will certainly prove as much if you do not define your goals. Be bold and take the lead when necessary. What all of this means is, you’ll have to lead by example. You must set the tone day in and day out so everyone has a chance to adjust. Eventually, a new normal, a better culture, will evolve. Have you taken over an organization and changed its culture? How did you approach the situation? What other tips and tricks do you suggest to change a company’s culture. Please share your thoughts and experiences by leaving a comment. Interested in learning more about business? Then just visit Waters Business Consulting Group. [shareaholic app=”follow_buttons” id=”26833294″]

Ways to Build Strategic Partnerships

May 16, 2017 No Comments

There are many ways to build a business, and few are as powerful as establishing strategic partnerships. Ideally, these create win-win scenarios where both parties benefit. The problem with such relationships is they can become more of a burden than a help, particularly when rushed, or, when done with disregard for others. Savvy business owners know the benefit of strategic partnerships, forging an alliance with another entity to provide more products and services to their customers. In fact, a 2014 survey conducted by PricewaterhouseCoopers revealed that in excess of 80 percent of CEO’s looked to create such relationships. However, the sad fact about these partnerships is that a 65 percent were actually successful, so, 15 percent of those did not work out. Ways to Build Strategic Partnerships Strategic partnerships are generally sought in order to expand without the cost of an actual expansion. It allows entrepreneurs to tap into resources with existing structures and increase their books of business. Unfortunately, empirical data shows that half of these business relationships fail. The reasons are many, but it can be avoided if you take the necessary precautions. The formula for a successful strategic partnership may seem easy: 1 + 1 = 3. Indeed, partnerships are a proven way to boost the bottom line. American Express surveyed small businesses in government contracting and found that those who teamed up won 54 percent more prime contracts than average. But creating effective alliances is not always so easy. Partnerships gone wrong can lead to frustration, financial losses and even litigation. —Success.com Of course, no amount of caution or preparation guarantees things will work out without a hitch. Small businesses can really benefit from strategic partnerships, but to do so, you have to establish a good rapport and be transparent as to your wants, needs, as well as expectations. Here are some ways to build strategic partnerships that will help your company grow while benefiting your business partner: Know and quantify your abilities and resources. One of the worst decisions to make is to form a strategic partnership without being able to fulfill your obligations. You certainly don’t want to crack egg all over your face. So, don’t put yourself in such a position and know precisely what you can bring to the table and be upfront about it. Even if you can patch together enough to deliver when necessary, you don’t want the stress that comes with this kind of a situation. Be very clear on your “why.” Another huge, colossal mistake, that business owners make is forming partnerships simply to increase their bottom lines. While that is definitely part of the equation, if you don’t go into a relationship with selfish service in-mind, you’re setting yourself up for big time disappointment. Ask yourself honestly why you want to form a business relationship. If you can’t find an answer other than money, you’re eventually going to sabotage your own efforts. Ask for reasons why potential partners want to connect.What’s true for you is just as true for potential partners. Don’t be afraid to ask penetrating questions to get at the truth. If you discover he or she is on a one-way self-serving mission, you definitely need to pass. Seek those with a shared vision and value system. Take it a step further than just asking questions and get to know him or her before you partner. Build a relationship and during that time, you’ll learn their vision and values. Go slow, learn, and take the time necessary to make the right decision. In addition to these, don’t expect miracles to happen after you form a strategic partnership. In fact, you ought to expect to be uncomfortable from time-to-time by getting out and meeting with your strategic partners face to face. There’s just no way to hedge against every possible contingency, but fostering and developing positive relationships will build trust and eventual business between the strategic partners. Want to find out about what a business coach can do for you? [shareaholic app=”follow_buttons” id=”26833294″]

How to Reassess Your Workspace Needs in a Hybrid Workplace Environment

August 4, 2022 No Comments

Hybrid work schedules have become quite common. And, as the nearby quote from Harvard Business Review points out, hybrid workplaces are increasingly becoming more popular and might even be dominant in just a few years to come. If your business has begun to adopt this model or has already moved to this type of schedule, then you’re probably wondering how to increase its benefits for your business. One way to do this is to reassess exactly how much space your business needs to operate and perform its best without undue waste. Hybrid Workplace Advantages There are a number of advantages of hybrid workplaces. First and foremost is obviously employee satisfaction, as happier team members generally do better jobs and that of course benefits your bottom line. Another advantage is not having as many on-site materials and tools. In other words, it’s not necessary to have as many individual offices or cubicles, and/or PCs and printers as well as other peripherals. By all indications the future of work is hybrid: 52% of U.S. workers would prefer a mix of working from home and the office, saying it has a positive impact on their ability to be creative, solve problems and build relationships. Global research tells us 72% of corporate leaders plan to offer a hybrid model, and only 13% say they expect to decrease their real estate footprint in the next year, suggesting that organizations will continue to leverage their workplaces within a hybrid work future. —Harvard Business Review Additionally, a hybrid work model means that employees can better balance their personal and professional lives, which again comes back to their satisfaction and that is extremely advantageous to any business. What’s more, a hybrid workplace doesn’t always require as large of a physical footprint, which allows you to downsize and therefore save on your monthly expenses. How to Reassess Your Workspace Needs in a Hybrid Workplace Environment The very first thing you need to know is if a hybrid work environment will indeed work for your business over the long term. This will be fairly easy to assess if you’ve already adopted the hybrid model for several months or longer. But, if it’s still fairly new to your business, this evaluation might require quite a bit more time in order to make an informed decision If you are in a situation that has benefited from a hybrid work model for a substantial amount of time, then you can start to ask yourself where it’s possible to downsize and where it’s necessary to expand. For instance, you may not need as much physical office space but need to invest a little more in technology. Another consideration to take into account is your future plans to grow your business. If the hybrid model is only sufficient but not realistically scalable for your company’s future endeavors, then, of course, it’s best to play to your strengths rather than trying to force any other type of working model that just won’t produce the same outcome. What other considerations would you add to these? Please take a moment to share your own thoughts and experiences so others can benefit from your perspective! Interested in learning more about business? Then just visit Waters Business Consulting Group.