During the Coronavirus Quarantine, Communication is Key

With the massive disruption the coronavirus has foisted on businesses and consumers alike, it’s more important than ever to keep an open line of communication. While many focus on the need for telecommuting or teleworking, they do not highlight on the very vital role of maintaining good relationships with not only customers, but vendors, and peers as well.

What the Coronavirus Quarantine Teaches Businesses

If COVID-19 teaches businesses large, medium, and small anything, it’s the fact to always expect the unexpected. Or, be prepared for as many contingencies as possible. While you can’t proactively guard against every single scenario, there are situations which your business should be equipped to handle. For instance, natural disasters, criminal activity, and of course, epidemics or as we’re experiencing now, a pandemic.

Because nobody can predict what will happen next with the coronavirus, this causes great uncertainty. And this uncertainty has a direct impact on businesses. The only thing they can do is try to prepare for all outcomes. —JD Supra

This isn’t by any means easy, but it is necessary to at least have a framework to deal with emergency situations, particularly those that have a long-term impact, such as the one the business world is experiencing right now. If you aren’t prepared, it will have a more disastrous impact on your company than it otherwise would.

How to Maintain Business Relationships during a Time of Crisis

When catastrophe strikes, it can come in many forms. If you’re business is able to continue operations, even in a very limited capacity, then it’s of utmost importance to keep lines of communication open with everyone. Here are a few helpful suggestions for how to do just that:

  • Reassure employees. Although no one can predict the future, you do need to be upfront and honest about your situation with your team members. While you don’t need to paint a doomsday scenario, you do need to let them know where things stand and what’s likely to happen.
  • Reach out to customers. Many churches around the country are digitally broadcasting their weekly messages. And, some are even taking it a step further by personally phoning every single member. You can do the same with your customers, starting with the most valuable. Give them a call personally, or have employees join you to touch base with everyone.
  • Speak with your vendors. This is basically the same idea. But, here you’re doing two things — giving them a heads-up of where you stand and inquiring as to what they are doing and have planned for the near future.
  • Take some time to reflect. You should also take advantage of any downtime to do a little introspection. Use the opportunity to unplug in a quiet place and think about your next course of action and how you can improve your business.

What other suggestions do you have? Please comment to let everyone know about your thoughts and experiences!

Interested in learning more about business? Then just visit Waters Business Consulting Group.

Like this article?

Share on Facebook
Share on Twitter
Share on Linkdin
Share on Pinterest

Related Posts

I Want to Create a New Position for My Small Business – So How Do I Go about It?

Entrepreneurs wear many, many hats. It is not at all unusual for a small business owner to perform several different roles. But, this Jack of all trades, master of none can’t go on in perpetuity. The longer it lasts, the less chance there is that the business can scale up. In order to grow a company, it’s necessary to have help and many business owners reach a point where it is unavoidable. So, they make a few hires but still continue to perform various functions until they realize that a new position will free them up to pursue their main goals. Hiring should Equal Growth It’s very common for small business owners to be nervous about their first hires. However, they eventually get past this and the team settles into a comfortable routine. This can easily result in a false sense of security and it’s not at all unusual for the owner to slip right back into or continue bad habits. If a heavy workload causes your employees to feel overwhelmed and frustrated, it may be time to add new positions to your department. Hiring an additional staff member or two can help you split tasks between employees more equitably and give employees the time they need to devote to their work. —Houston Chronicle Sure, someone has to perform those functions and the owner typically feels it is his or her responsibility. But, there comes a time when it’s clear that handing off at least some of those tasks to someone else would be very beneficial. What generally holds a business owner back is not having a clearly defined position, as they did with previous hires. Fortunately, there are some steps you can take to create a new employee position. How to Create a New Employee Position for a Small Business When it becomes obvious that you’re taking on too much, be it administrative tasks or something else, it’s time to seriously consider hiring someone to do that work for you. Here are some steps you can take in order to create a new employee position: Estimate its ROI. Before you start posting job openings, take some time to work out the most likely return on investment. Ask yourself if one or more of your current employees can assume these responsibilities. If not, then it is more likely you need to create a brand new position. Just work out a realistic scenario on how much this will add to expenses and what size return of investment you’ll get for this potential hire. Determine if it’s part or full time. Next, you’ll need to determine whether this is a part-time or full-time position. Go over your schedule and create a ballpark figure of how much time you spend on these tasks. This will give you a pretty good idea of the number of hours you’ll give over to a new employee. Plus, it will tell you how much time you gain back doing more important things. Compile a list of applicable skills. Last but certainly not least, you’ll need to create a list of applicable skills that a new employee would need to possess. This will also tell you if these responsibilities are truly interrelated or if they are a mixed bag. What’s more, it will point you in a more specific direction and help you to hone in on the right personality. What other suggestions do you have for an entrepreneur who is considering creating a new team member role? Please share your experiences and thoughts so others can benefit from your input! Interested in learning more about business? Then just visit Waters Business Consulting Group.

Read More »
Relocating a business can seem like a high-stakes gamble, but for many small business owners, it could be the most strategic move they ever make.

Strategies Entrepreneurs Can Use to Grow a New Company Fast without Making Fatal Mistakes

Strategies Entrepreneurs Can Use to Grow a New Company Fast without Making Fatal Mistakes Starting a new company is an exhilarating journey filled with opportunities, challenges, and risks. Entrepreneurs often find themselves on a tightrope, balancing the need for rapid growth with the necessity of avoiding critical mistakes that could derail their venture. Due to this precariousness, we’ll take some time to explore essential strategies that entrepreneurs can employ to grow a new company swiftly while sidestepping potential pitfalls that could prove fatal to their business endeavors. Remember, Failing is Not Only Normal, it’s Also Informative Failure is a normal part of the entrepreneurial journey. Everyone makes mistakes. The important thing is to learn from your mistakes and to keep moving forward. Don’t let the fear of failure hold you back from pursuing your dreams. Growing a new company fast is a challenging task, but it is possible to do it without making fatal mistakes. Here are some strategies that entrepreneurs can use to achieve this goal: Market Research: Knowledge is Power One of the most common mistakes entrepreneurs make is diving into a venture without conducting thorough market research. Understanding your target audience, analyzing competitors, and identifying market trends are crucial steps in building a successful business. By gathering valuable insights, entrepreneurs can make informed decisions, identify gaps in the market, and tailor their products or services to meet customer demands effectively. Build a Solid Team: Collaboration Breeds Success A company is only as strong as its team. Entrepreneurs should focus on recruiting individuals who not only possess the necessary skills and expertise but also align with the company’s vision and values. Building a diverse and dedicated team fosters creativity, innovation, and effective problem-solving. Strong teamwork ensures that the company can navigate challenges collectively and capitalize on opportunities collaboratively. Scalable Business Model: Plan for Growth Happy customers are the backbone of any successful business. Entrepreneurs should prioritize building strong relationships with their customers, understanding their needs, and providing exceptional customer service. Implementing feedback loops, actively listening to customer concerns, and addressing issues promptly not only enhance customer satisfaction but also foster brand loyalty. Satisfied customers are more likely to become advocates, promoting the company through word-of-mouth and positive reviews. Financial Prudence: Manage Resources Wisely One fatal mistake many entrepreneurs make is mismanaging finances. Effective financial planning, budgeting, and cash flow management are vital for the survival and growth of a new company. Entrepreneurs should avoid unnecessary expenditures, negotiate favorable terms with suppliers, and monitor financial metrics closely. Seeking professional advice from financial advisors or accountants can provide valuable insights into managing resources wisely and avoiding financial pitfalls. Continuous Learning: Stay Ahead of the Curve The business landscape is constantly evolving, driven by technological advancements, changing consumer behaviors, and emerging trends. Entrepreneurs must commit to continuous learning and staying updated on industry developments. Attending workshops, industry conferences, and networking events can provide valuable knowledge and insights. By embracing a growth mindset and adapting to change, entrepreneurs can position their companies at the forefront of innovation and remain competitive in the market. What We’ve Learned Growing a new company rapidly while avoiding fatal mistakes requires a combination of strategic planning, adaptability, and a customer-focused approach. By conducting comprehensive market research, building a strong team, creating a scalable business model, nurturing customer relationships, managing finances prudently, and staying informed, entrepreneurs can set the foundation for sustainable growth and long-term success. Embracing these strategies will not only accelerate the company’s expansion but also ensure its resilience in the face of challenges, allowing entrepreneurs to build thriving businesses that stand the test of time. Do you want to grow your company in 2024 but you are not sure what is required to make that growth happen? Attend our “Planning for Growth” half-day workshop where you will get amazing details specific to your business for what’s needed from your marketing, your sales team, your production team, and your financial performance to enter 2024 with confidence you can indeed grow as planned. You will have the clarity you’ve always wanted but didn’t know how to create. It’s a $1495 value we are offering in November for only $99. Contact us for dates and times. We offer a 100% money-back guarantee if you don’t leave the workshop confident that you know what to do to grow your company in 2024. So, go ahead and contact us by phone or email! By phone 602-435-5474 By email: SteveM@WatersBusinessConsulting.com Don’t wait! This is a great opportunity to propel your business forward!

Read More »

Best Ways to Manage Your Time and Energy

Building a business isn’t easy and it requires a lot of time and energy to be successful. For the majority of entrepreneurs, challenges are met by putting in long hours and trying to be more productive. However, this leaves little time for family and friends, exercise, and hobbies. While it’s generally accepted as just part of the cost of doing business, eventually, a hectic schedule and overdrive pace will take its toll. This can lead to health issues, deteriorating relationships, and personal dissatisfaction. You might also come to despise your own creation and view it as a curse, rather than a blessing. Best Ways to Manage Your Time and Energy If your business is an energy drain, it will do more damage than just make you tired. It will also cause you to make decisions that aren’t necessary in your best interest or your employees’. You’ll probably begin to rationalize assigning certain responsibilities to different team members, it won’t necessary be for the good of the company, but rather, just to give you a break. That’s not a good practice and will lead to even more poor decisions. The core problem with working longer hours is that time is a finite resource. Energy is a different story. Defined in physics as the capacity to work, energy comes from four main wellsprings in human beings: the body, emotions, mind, and spirit. In each, energy can be systematically expanded and regularly renewed by establishing specific rituals—behaviors that are intentionally practiced and precisely scheduled, with the goal of making them unconscious and automatic as quickly as possible. —Harvard Business Review If you feel tired, unenthusiastic, and generally uninterested, it’s because this very phenomenon is happening to you, and, it’s time to realize its unhealthy impact and do something about it. Your energy, like your time, as the nearby quote states, is finite. Both must be managed in order for you to be productive and content. If you’re not productive and content, then, you’re sabotaging your own company, and doing your employees and customers a disservice. The best way to manage your energy is to manage your time and here are some ways you can improve your time management skills: Create useful lists. One reason people tire is they are hand-wringing over what needs to be done and that often wastes enough time to cause them to rush. When you write down a list, you have a clear, actionable plan. Prioritize your lists and entries to ensure that you have ample time for what’s most important. This might take some time to master, but, eventually, you’ll become more organized and discover how much time was wasted when you didn’t have lists to follow. Minimize company meetings. The not-so-subtle truth about meetings is nothing actually gets done. Okay, so you lay out a course of action, or, come-up with a strategy, but, you don’t execute during meetings — you execute after them. So, keep company meetings to a minimum to increase productivity. Take advantage of waiting times. You wait in traffic, you wait at the doctor’s office, you wait, you wait, you wait here and there. What’s more, you’re fully aware of the fact that waiting means time is being wasted. So, make it productive. These are great times to go over or create to-do lists, write out a grocery list, reply to email, make a phone call, the possibilities go on and on. Stop trying to multitask. There’s a persistent myth that multitasking is a way to get more done in less time. However, when you multitask, you’re asking your body, mind, and senses to do something that isn’t natural. It’s counterproductive and conducive to making mistakes. Instead, focus on one thing at a time to do it right. Delegate responsibilities. Delegating doesn’t have to be a four-letter word. It’s part of being a good leader and giving others the power to unleash their own potential. It’s also a great way to avoid multitasking and get more done. When you accomplish something, be sure to reward yourself. Do so in a healthy, upbeat way and without excess. You’ll find that you enjoy what you do more and be more optimistic about the future. As you transition into 2016, knowing you have a finite amount of time to achieve your goals with the energy you have, what will you do different to better manage your time so that you remain energized, productive and get results? Want to find out about what a business coach can do for you? [shareaholic app=”follow_buttons” id=”26833294″]

Read More »

Imagine Selling Your Business…

How Would Your Life Change?

You didn’t start your business just to stay busy—you built it to create freedom, security, and options for yourself and your family. Selling your business can be life-changing, but the real question is whether you’re intentionally building toward that outcome or simply leaving it to chance.

Sign up below for a free consultative session to learn what your business could be worth today and in the future! 

Thank you for your interest in learning what your business is worth. We will be in touch shortly.