How to (Re)Establish Business Relationships Post Shutdown

As you reopen your company, people you previously did business with might or might not return with you. Or, it could be the same people, but in different positions, not necessarily having the same latitude and/or resources at their disposal. These individuals, vendors or customers, will most likely continue their relationships, but it will probably be one that’s changed. So, you’ll need to re-establish said relationships and do so in a thoughtful and careful manner.

Why Business Relations are Now more Important and Fragile than Ever

Of course, whether or not you’re dealing with the same individuals and/or roles Will depend on a number of factors. It’s important to understand and accept the fact that you have no control over these situations. That means you’ll have to make adjustments on your end, in order to make the relationships work. Hopefully, the people you deal with will have some say of their own, but it’s best to hope for the best and plan for the worst.

In the early months of 2020, the COVID-19 pandemic prompted wide-sweeping shutdowns and shelter-in-place orders across the United States. Now, as parts of the country look to start relaxing these strict measures, small business owners need to think about what’s next and how they will adapt and move forward safely and sustainably. —U.S. Chamber of Commerce

As you reopen, some of the individual vendors and customers you previously worked with might not come back. Also, there’s the inevitability of personnel change among vendors you worked with prior to the shutdown. This means they’ll be some level of give and take, and you’ll need to temper your expectations from time to time until the new relationship takes form.

How to (Re)Establish Business Relationships Post Shutdown

Going forward, This new and strange dynamic will present its own set of challenges. But, with a bit of patience, tact, and along the way analysis, you can either establish new business relationships or re-establish old ones. Here’s how:

  • Reach out. Obviously, this is where you’ll start. Reach out to those you had the strongest relationships before. Then, to others and go down the list to eventually get to those you only occasionally worked with prior to the shut down.
  • Listen carefully. When you do speak to vendors and customers, make a conscious decision to actively listen. Don’t give into the urge to carry on about your business. Instead, take the time to listen carefully to them and learn about their circumstances.
  • Communicate clearly. By the same token, be honest about your situation, exactly where you stand, and where you expect to be in the near future. In short, under promise and over deliver.
  • Offer Meeting options. Not all clients, customers or partners will feel comfortable meeting in person so offer them options. We have asked our clients; would you prefer to do a video or ZOOM conference or have us meet you in person. Just asking shows you are sensitive to their concerns.
  • Pay on time, every time. Also, be sure not to get too far ahead of yourself so you’re always in a position to pay on time, every time you receive an invoice. Otherwise, you’re opening yourself for trouble.
  • Refer good vendors to others. Another thing you can do is to refer your favorite vendors (and customers) to others to show your appreciation.

What other suggestions do you have? Please share your thoughts and experiences by commenting!

Interested in learning more about business? Then just visit Waters Business Consulting Group.

Like this article?

Share on Facebook
Share on Twitter
Share on Linkdin
Share on Pinterest

Related Posts

Biggest Mistakes to Avoid when Selling a Small Business

When it comes time to sell your small business, you want to make sure that you avoid making any major mistakes. If you wait too long to sell, you may miss out on a great opportunity. If you don’t find the right person to represent your business, you could end up selling it for much less than it’s worth. And if you don’t market the business for sale, you may not get the best price. In this article, we will discuss five of the biggest mistakes to avoid when selling your small business: Not finding the right person to represent the business: If you don’t find the right person to represent your business, you could end up selling it for much less than it’s worth. It’s important to find someone who knows how to negotiate and who has experience in selling businesses. Otherwise, you may not get the best price for your business. Most sellers don’t expect the exit from their company to be easy, but many are surprised by how difficult it can be to sell their business for a good price in a reasonable timeframe, especially in the current economic environment. It’s important, however, to not let frustration get in the way of maximizing your sale. —Entrepreneur.com Before you speak with a business broker, it’s highly advisable to get your corporate affairs in order and understand the process. An experienced business consultant can help with these and much more. The bottom line is, that you need to know key details in order to identify the right buyer. Forgoing marketing the business for sale: If you don’t market the business for sale, you may not get the best price. You need to let people know that the business is up for sale and you need to promote it in order to attract potential buyers. You want multiple buyers interested in making offers so that the demand drives up your selling price. This doesn’t mean spending copious amounts of money. But, it does mean advertising smartly to the right people. Asking too much or too little for the business: If you ask too much for the business, you may not get any offers. If you ask too little, you could end up selling the business for less than it’s worth. It’s important to find a fair price that will attract buyers but that won’t leave you feeling like you’ve given away your hard work for nothing. Conversely, if you put it up for sale at a discounted price, otherwise interested buyers might think you’re trying to sell to get rid of a headache. Selling to the wrong person or other company: If you sell to the wrong person or other company, you could end up regretting it later. Make sure that you know who you’re selling the business to and that they are someone who will be able to take it in the direction you want it to go. In other words, someone who shares your business values and approach. Otherwise, you could see your beloved creation turn into something you would never want it to be. These are just a few of the biggest mistakes to avoid when selling your small business. By following these tips, you can help ensure that you get the best price for your business and that you don’t end up regretting the sale later on. If you have any questions about selling your small business, please feel free to contact us anytime! We would be happy to help! Interested in learning more about starting, running, buying, or selling a business? Then just visit Waters Business Consulting Group.

Read More »

How to Deal with Bad, Fake Reviews

You work hard to give your customers a great experience and earn their trust. You’ve built a great reputation in your industry, but out of nowhere, comes this scorching online review. Aside from its negative connotation, you’re baffled by the fact that you have absolutely no idea who this person is or any recollection of this particular transaction. You quickly conclude that it’s a fake. Even so, others will surely see it and that’s just not good for business. So, what can you do about a bad, fake review? Why Online Reviews Matter Online reviews matter. They matter because people use them to judge the quality of a product or service. This is especially true on the internet because there’s no interpersonal input. Let’s face it, it’s a whole lot easier to read reviews than call and email dozens of people to get their feedback on something they might not even have purchased before. These attacks can have huge consequences for a company’s bottom line. Eighty-five percent of people trust online reviews as much as a personal recommendation and every one-star increase can lead to a 5 to 9 percent increase in revenue. Online reviews are also an important ranking signal in Google’s algorithm. —Forbes This is widely understood and is the exact reason why nefarious individuals write bad, fake reviews. They are obviously trying to discourage others from doing business with the victim company. It’s probably a rival but it could be just about anyone — even someone who is just engaging in a malicious prank. How to Deal with Bad, Fake Reviews Regardless of who it is, you can’t let a bad, fake review hurt your reputation. You must do something about it. But, that doesn’t mean angrily snapping back. Here are a few helpful suggestions for how to deal with a bad, fake review: Report the fake review. If you are certain it’s fraudulent, then contact the website where the review was left, whether it’s Facebook, Google, Yelp, or another. You’ll have to go through a process and it might take a bit of time and effort. So, be prepared for dedicating some resources. Look for more bad impostors. Although you spotted this one, that doesn’t mean it’s the only one floating on the web. Search around to see if there are more because if it’s a concerted effort, chances are excellent there are more. (It might even be duplicated word-for-word on other sites.) Respond, but do so strategically. When you do reply, write something like, “We take our customers’ experiences to heart. Unfortunately, we have no record or recollection of any transaction. If you’ve done business with us, we’ll be more than happy to look into the matter. Please contact [name] at [email] so we can mutually resolve this issue.” This probably won’t cause the fraudster to respond, but it does show you’re willing to take the matter seriously to others. What other suggestions do you have for dealing with bad, fake reviews? Please take a moment to comment so others can learn about your thoughts and experiences! Interested in learning more about business? Then just visit Waters Business Consulting Group.

Read More »

Tackling Irrational Fears. Effective Strategies for Entrepreneurs to Achieve Small Business Success

Starting a small business is an exciting and challenging endeavor. Entrepreneurs often face numerous obstacles along their journey, and one significant hurdle is overcoming irrational fears that can hinder progress and success. These fears can stem from uncertainties, self-doubt, or the fear of failure. Tackling Irrational Fears: Effective Strategies for Entrepreneurs to Achieve Small Business Success The good news is that by employing effective strategies, entrepreneurs can confront and conquer their irrational fears, paving the way for their small businesses to thrive. So, let’s take a little time to explore some actionable strategies that entrepreneurs can utilize to tackle their fears head-on and achieve the success they desire. Identify and Acknowledge Fears The first step in overcoming irrational fears is to identify and acknowledge them. Take the time to reflect on your fears, noting specific triggers and patterns. This self-awareness will enable you to address them directly. Remember, fear is a natural human emotion, and everyone experiences it. By acknowledging your fears, you take the first step towards conquering them. Challenge Negative Thoughts Irrational fears often arise from negative thought patterns. Challenge these thoughts by examining their validity. Are your fears based on concrete evidence or mere speculation? Analyze the potential risks and rewards objectively. Reframe negative thoughts into positive ones, focusing on possibilities and opportunities. Embrace a growth mindset and replace self-limiting beliefs with empowering affirmations. Seek Support and Guidance Entrepreneurship can be a lonely journey, but you don’t have to face your fears alone. Surround yourself with a supportive network of mentors, peers, or fellow entrepreneurs who can offer guidance and encouragement. Share your fears with trusted individuals who can provide a fresh perspective or share their own experiences. Sometimes, simply talking about your fears can bring clarity and relief. Break Down Goals into Manageable Steps Feeling overwhelmed often fuels irrational fears. Combat this by breaking down your goals into small, manageable steps. By focusing on one step at a time, you create a sense of progress and accomplishment. Celebrate each milestone achieved, reinforcing positive emotions and building confidence. This incremental approach helps to dispel fears associated with the enormity of the task at hand. Embrace Continuous Learning One powerful way to combat irrational fears is through knowledge and education. Invest in your personal and professional development by attending workshops, seminars, or courses relevant to your industry. The more you learn, the more equipped you become to tackle challenges and make informed decisions. Expanding your knowledge base provides a solid foundation and boosts confidence in your abilities. Take Calculated Risks Entrepreneurship inherently involves taking risks. However, calculated risks are essential for growth and success. Analyze each potential risk carefully, considering the potential rewards and consequences. Develop contingency plans to mitigate potential pitfalls. By approaching risks methodically, you can alleviate irrational fears associated with uncertainty, enabling you to make informed decisions with confidence. Celebrate and Learn from Failure Failure is an integral part of the entrepreneurial journey. Rather than fearing it, reframe failure as an opportunity for growth. Embrace a mindset that sees failure as a stepping stone toward success. Analyze each failure objectively, extracting valuable lessons and adjusting your strategies accordingly. By celebrating your resilience and learning from setbacks, you will develop a greater sense of fearlessness. Lastly, be sure to practice self-care. Entrepreneurship can be demanding and stressful, making self-care crucial for maintaining a healthy mindset. Prioritize activities that promote mental and physical well-being, such as exercise, meditation, adequate sleep, and hobbies. Taking care of yourself strengthens your ability to cope with fears, enhancing your overall resilience and decision-making abilities. The Take-Away Conquering irrational fears is a vital component of entrepreneurial success. By identifying fears, challenging negative thoughts, seeking support, breaking down goals, embracing continuous learning, taking calculated risks, celebrating failure, and practicing self-care, entrepreneurs can effectively tackle their fears. Remember, fear is a natural part of the journey, but it should never hinder progress or define the outcome. With determination, perseverance, and the implementation of these strategies, entrepreneurs can overcome their irrational fears and pave the way for their small businesses to achieve great success. Are you interested in learning more about business? Then just visit Waters Business Consulting Group to learn more about us and the services we offer.

Read More »