No, Your Customers Don’t Really Care (or Want to Hear) about Your Problems – So Stop Complaining

The economy is in a recession. Interest rates are going up. Inflation is rising. There’s a labor shortage. (And, materials are still not readily available.) The list can go on and on and on. What’s even worse, is there are business owners actually do go on and on. They complain about this, that, and the other thing. Some even take it to the next level and complain about things that haven’t even happened yet. Then, although somewhat rare, there are entrepreneurs out there who go so far as to put their gripes and grievances on social media. This doesn’t paint a very positive picture and of course, it does absolutely nothing to correct what is perceived to be or is wrong. In reality, it does far more harm than it does through catharsis. So, if you’re guilty of this extremely unattractive behavior it’s time to stop, and here’s why.

The Internet is Forever

All right, very few business owners actually do complain over the internet but where it’s mostly found is social media. Regardless of the digital property, the internet is forever, meaning that once it is out there, it’s usually not possible to take it back. Even if you’re able to delete it, you’ve already left a negative impression.
We sometimes deny that we’re complaining. Instead, we say that we’re just “being honest,” “venting” or “blowing off steam.” But don’t kid yourself: Whenever you insert negative feelings into a conversation without some sort of resolution, you’re complaining. It’s tempting because there is a lot about entrepreneurship to complain about —Entrepreneur.com
Then, there’s something else to keep in mind. Business owners don’t need to be the ones writing complaints about this or that on the web. Dissatisfied customers will do that instead (and probably with good reason). In other words, if you complain to your customers or in front of them, there’s a good chance they’ll share that experience and that isn’t good for your business’s public reputation.

Instead of Complaining, Do the Following

Everyone is guilty and capable of letting their complaints be known. But for business owners, this is a very bad choice with no real upside. Whether you’re complaining about a problematic customer, an inhospitable vendor, or your bank charging petty nickel and dime fees, you’re still doing it with negative emotion. Sure, people will understand your frustration, but customers really don’t want to hear about it or even care.

So, what should you do when something bothers you and you’re dealing with a customer at that time? Well, the first suggestion is to ignore or resist your instinct to interject complaints and bite your tongue. If you’re able to put it off for a little while, you’ll be able to vent to the right people in an appropriate setting.

Should your personality be one that says it’s best to be honest with everyone and use that excuse as a justification, think twice before you start blurting out complaints. Ask yourself what would you think if you were the customer hearing this? Merely putting yourself in your customers’ shoes ought to be enough to dissuade you from griping. At the very least, it will give you pause to adjust your attitude.

It’s also helpful to remember that complaining doesn’t solve anything. Yes, it does allow you to get something that’s bothering you off your chest, but that’s not usually worth the ultimate cost. Remember that it is not an attractive or trustworthy trait and you’ll do yourself a huge favor.

What other advice would you give business owners who have a bad habit of complaining to customers? Please share your own thoughts and experiences so others can benefit from your input!

Interested in learning more about business? Then just visit Waters Business Consulting Group.

Like this article?

Share on Facebook
Share on Twitter
Share on Linkdin
Share on Pinterest

Related Posts

Here are the Best Strategies Entrepreneurs Can Use to Overcome Rejection and Turn it Into Power

Here are the Best Strategies Entrepreneurs Can Use to Overcome Rejection and Turn it Into Power Entrepreneurship is often seen as a journey filled with highs and lows, successes and setbacks. One of the most significant challenges entrepreneurs face is rejection. Whether it’s rejection from investors, customers, partners, or even employees, it can be disheartening and discouraging. However, rejection doesn’t have to be the end of the road; in fact, it can be a powerful catalyst for growth and success. 7 Effective Ways Small Business Owners Can Overcome Rejection and Turn it Into Power Rejection is an unavoidable part of life, but it can be especially tough for entrepreneurs. After all, they are constantly putting themselves out there, pitching their ideas, and trying to win all sorts of people over. When they get rejected, it can be easy to feel discouraged and give up. Fortunately, there are a number of ways to cope. Even better to get over the sting and turn a negative into a positive. Of course, this takes time and a considerable amount of practice before becoming a healthy behavior. However, if you learn to use these strategies, they’ll eventually feel natural. 1. Embrace Resilience Resilience is the ability to bounce back from setbacks, and it’s a trait that successful entrepreneurs cultivate. Instead of dwelling on rejection, view it as an opportunity to build resilience. Understand that setbacks are a common part of the entrepreneurial journey and that they can make you stronger and more determined. 2. Reframe Rejection as Feedback Rejection often provides valuable feedback that can help you refine your business idea, product, or pitch. Instead of taking rejection personally, view it as an opportunity to gather insights and make improvements. Analyze the reasons behind the rejection and use this feedback to refine your approach. 3. Maintain a Growth Mindset A growth mindset is the belief that your abilities and intelligence can be developed through dedication and hard work. Entrepreneurs with a growth mindset view rejection as a chance to learn and grow. They see challenges as opportunities to acquire new skills and knowledge, which can ultimately lead to success. 4. Seek Support and Mentorship Entrepreneurship can be a lonely journey, but you don’t have to go through it alone. Seek out support from fellow entrepreneurs, mentors, or business advisors – even family and friends. They can offer guidance, perspective, and encouragement during challenging times. They’ve also faced rejection and can share their experiences and strategies for overcoming it. 5. Stay Persistent Persistence is a key trait of successful entrepreneurs. Rejection should not deter you from pursuing your goals. Use rejection as fuel to drive your determination and persistence. Keep pushing forward, even when faced with obstacles. Remember that many successful entrepreneurs faced numerous rejections before achieving their goals. 6. Develop Emotional Intelligence Emotional intelligence involves understanding and managing your emotions effectively. It’s crucial for handling rejection in a healthy way. Instead of reacting emotionally to rejection, take a step back, assess your feelings, and develop the emotional intelligence to respond thoughtfully and constructively. 7. Refine Your Pitch and Presentation If you’re facing rejection from investors or customers, it may be time to revisit your pitch or presentation. Seek feedback from trusted sources and refine your approach. A well-crafted pitch can significantly improve your chances of gaining support. Two Other Key Strategies for Transforming Rejection into Power Also, stay focused on your vision. Rejection can be distracting, pulling your focus away from your ultimate vision. Remind yourself of your long-term goals and stay committed to your vision. A clear sense of purpose can help you stay motivated and resilient when it counts the most. And, be sure to use rejection as motivation. Instead of allowing rejection to demotivate you, use it as a source of motivation. Let the desire to prove doubters wrong fuel your determination to succeed. Many entrepreneurs have turned rejection into a powerful driving force for their businesses. What We’ve Learned Rejection is an inevitable part of the entrepreneurial journey, but it doesn’t have to be a roadblock. If you can overcome rejection, you will be well on your way to entrepreneurial success. So don’t let it stop you from achieving your dreams. Remember that many successful entrepreneurs faced rejection before achieving their goals, and it’s often those who persevere through rejection who ultimately find success. Interested in learning more about business? Then just visit Waters Business Consulting Group to learn more about us and the services we offer. You can phone 602-435-5474 or send us an email.

Read More »

Should I Sell My Business During the Downturn or Wait until the Economy Rebounds

If you run a successful business — and have for many years — it’s understandable that during such an uncertain time as there is now, you might consider just getting out. This is particularly true for individuals who’ve enjoyed a good amount of success but just don’t want to go through another cycle that again puts them emotionally through the wringer. However, because of all of that’s going on in the economy, with things largely down, is it best to sell now or wait until the economy recovers? The Downsides of Selling During a Recession That’s really the million-dollar question. Of course, a recession will naturally be a more tough environment in which to sell. There will be fewer buyers available as small business credit tightens and even larger organizations avoid potential risk. So, you’ll probably find it a bit challenging to find a suitable buyer. The Great Recession ended in 2009 and impacted the lives of many. Now as the economy appears to be headed into another downturn, it’s a good time to review how to take advantage of the recession instead of letting it take advantage of you. —Investopedia Then, there’s another fairly obvious factor — will your business bring the amount you expect? Put another way, can you sell it for the same amount or near the same amount you would be able to during normal economic times? Also, how do you effectively market your business in order to attract the right type of buyer? (This is where an experienced business consultant/coach would come in very handy.) The Advantages of Selling During a Recession Conversely, there are some distinct advantages to selling during an economic downturn. Here are some benefits you should know about: You might be able to leverage a slight discount. Okay, so that’s probably not what you want to hear, but this doesn’t mean giving your company away for an undervalued, low-ball price. What it does mean is being able to attract qualified buyers with the promise of a fair deal. By taking this approach, you may be able to sell it faster and move on to something else, or perhaps retire, in a shorter period of time. You can separate out time-wasters from serious buyers. This is something just about any business that’s for sale encounters. People who talk a good game but never really follow through and actually take action. On the flip side, serious buyers will understand the overall economic circumstances. Therefore, they’ll be more sincere and eager to get the deal done. In other words, they’ll likely have their ducks in a row and be ready to proceed because they’re serious. Remember that you’re in control. Very few business owners who decide to sell are completely comfortable with their decision. The majority will second-guess themselves over and over again, even after they go through with a transaction. The bottom line is, if you are able to get a fair price, it’s probably not worth risking waiting any longer, because the economic environment could worsen and that will most definitely hurt your chances of selling. What other advice do you have? Please take a moment to share your thoughts and experiences by commenting and giving others valuable feedback! Interested in learning more about business? Then just visit Waters Business Consulting Group.

Read More »

Employees are Quitting Instead of Returning to Work and That’s a Good Thing — Here’s Why

Leading news organizations continue to report a substantial number of employees are quitting their jobs rather than returning to work. The headlines are stark and alarming. They are also good news. Yes, it’s actually not cause for alarm. Instead, it’s a blessing in disguise, a silver lining to a cloud. Read on to learn why. Quitters Never Win? It’s a cliche, “Winners never quit and quitters never win.” But, we all know there are certainly exceptions. Put another way, sometimes quitting is the right choice, the best option, for an employee. Moving on and into something new can prove extraordinarily fortunate and fulfilling. However, it can also reveal qualities that aren’t net positives for businesses. After spending more than a year at home, some don’t want to go back to commuting, preferring the flexibility of remote work at least a few days a week. Others are simply burned out from logging long hours while also balancing child care and remote school, sometimes all at once. And nearly all employees are ready to see what else is out there. —CNBC Practically anyone who chooses to walk away and be part of what’s currently referred to as the “Great Resignation” is doing so for almost entirely personal reasons. And, that could very well point to a deficiency not previously exposed to co-workers, administrators, and owners. This of course being, unwanted characteristics, such as laziness, lack of passion or even interest, and just showing up for a paycheck. All of those are things a business can really do without. 3 Top Employee Qualities On the other side of the equation is the qualities that are the most beneficial to businesses. Companies should always look beyond resumes and take full advantage of the interview process (perhaps even going so far as to an informal interview over lunch or dinner). Here are some of the top qualities good employees naturally exhibit: Strong work ethic. Someone with a strong work ethic will obviously be productive. But also, concerned about the quality of work he or she is producing. But, be careful not to mistake a workaholic or the extreme statistics of the Japanese “karoshi,” people who literally die as a result of overworking. Strong work ethic isn’t the same and will offer a much more well-adjusted person to your team. Enthusiasm for the job. An enthusiastic individual is quite fortunately fairly easy to spot and even more thankfully, easy to distinguish from a phony or fake. (Phonies and fakes often exhibit many telltale signs they are just not genuine.) These people usually speak with zeal and great pleasure about their work. What’s more, will also talk about their work in a very focused yet informal and understandable manner. Team cooperation and collaboration. Place this quality in the “obvious” column, but one that’s definitely worth including. A person who is a true team player tends to be an individual who loves to listen to the input and perspective of others. Also, someone who can follow instructions without a bad or negative attitude, but can just as easily step into a leadership role, yet relinquish control for the good of the company. What other suggestions do you have? Please take a brief moment to share your thoughts and experiences so others can benefit from your unique perspective! You might just help out someone in a profound way. Interested in learning more about business? Then just visit Waters Business Consulting Group.

Read More »

Imagine Selling Your Business…

How Would Your Life Change?

You didn’t start your business just to stay busy—you built it to create freedom, security, and options for yourself and your family. Selling your business can be life-changing, but the real question is whether you’re intentionally building toward that outcome or simply leaving it to chance.

Sign up below for a free consultative session to learn what your business could be worth today and in the future! 

Thank you for your interest in learning what your business is worth. We will be in touch shortly.