Business Education

Your Industry Is Dying, But You Can Survive (and Thrive!)

The textile workers and Luddites. The horse and buggy and protesting coachmen. The bank tellers who feared ATMs. These are just a very few examples of industries which underwent sweeping, technological change. But in each instance, those inside the industry transitioned to adjacent or new roles. The economy and society didn’t collapse. But when such big changes come today, we tend to think differently. And that’s just the wrong attitude.

Navigating Industry Obsolescence: How Business Owners Can Adapt and Thrive

Industries evolve rapidly, and business owners may face the daunting reality that their skill set—or even their entire industry—is becoming obsolete. The rise of automation, digital transformation, and shifting consumer demands can leave traditional businesses struggling to stay relevant. However, obsolescence does not mean failure—it can be an opportunity for reinvention.

Recognizing the Signs of Change

The first step in adapting to industry shifts is acknowledging the signs of obsolescence. Here are a few indicators that should prompt business owners to take action:

- Declining demand. A noticeable decrease in customer interest, sales, or engagement can signal that a product or service is losing relevance.

- Emerging technologies. Advancements like AI, automation, and new digital platforms may disrupt established business models.

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- Competitor transformation. If industry leaders are pivoting, modernizing, or changing their business models, it’s likely time to reassess your approach.

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Regulatory changes. Shifts in government regulations, trade policies, or industry standards may force businesses to adapt or risk non-compliance.

Steps to Reposition Your Business for Success

Once you identify the need for change, it’s time to take action. For the sake of demonstration, we’ll use well-known, historical events. Here’s how business owners can adapt, pivot, and thrive in the face of industry obsolescence:

1. Invest in Continuous Learning

The key to staying relevant is lifelong learning. Business owners should actively seek opportunities to gain new skills in emerging fields or enhance their existing expertise:

Attend industry conferences and networking events.
Take online courses in trending technologies like AI, digital marketing, or sustainability.
Follow thought leaders and industry publications to stay informed.

2. Diversify Your Offerings

Explore complementary offerings that align with emerging trends if your core services or products are fading in demand. Again, let’s take a look at some of the biggest and most notable that have occurred in the not-too-distant past:

A bookstore can integrate digital e-book sales or host author events to create a community experience.
A print shop can pivot toward design services or digital marketing assistance.
A manufacturing business can transition to smart production using automation.

3. Leverage Technology

Rather than resisting technological advancements, embrace them to strengthen your business model:

Implement AI-driven customer service tools or chatbots.
Utilize e-commerce platforms to expand your market reach.
Explore cloud-based solutions for efficiency and scalability.

4. Build a Resilient Brand

Your brand should be adaptable and forward-thinking. Businesses that focus on storytelling and strong branding can evolve successfully:

Create compelling content that highlights innovation and modern solutions.
Develop partnerships with emerging businesses in thriving industries.
Reinvent your brand’s mission to align with the changing market.

5. Consider a Strategic Pivot

Sometimes, the best option is to pivot into an entirely new business model or industry. Here are a few more familiar examples:

A video rental store shifting into a streaming subscription service.
A taxi service transitioning into an app-based ride-share model.
A traditional marketing firm evolving into a digital-first agency.

Final Thoughts: Reinvention as a Growth Opportunity

Becoming obsolete is not a failure—it’s a chance for growth. Many business owners have successfully transformed their companies by embracing change, learning new skills, and pivoting strategically. The key is to stay proactive, embrace innovation, and think long-term.

For business owners facing industry obsolescence, adaptability isn’t optional—it’s essential. The businesses that thrive are those willing to evolve with the times. So, start planning your next move now.

Want to Accomplish More?

Do you want your company to grow faster and earn more while spending more time with your family doing everything you started your business to do?

We can make that dream a reality. Give us 30 minutes and we will show you how to get your life back. Skeptical? Good! Put us to the test.

You can call us for your free appointment at 480-739-3146, or, if you prefer, send us an email. You can also visit us at Waters Business Consulting Group to learn more about us and the services we offer.

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Borrow Now or Wait? Navigating Lower Interest Rates as a Small Business Owner

December 19, 2025 No Comments

Borrow now or wait and see? It’s a question small business owners ask all the time. In many cases, it’s when interest rates are trending down.

I Want to Create a New Position for My Small Business – So How Do I Go about It?

August 25, 2022 No Comments

Entrepreneurs wear many, many hats. It is not at all unusual for a small business owner to perform several different roles. But, this Jack of all trades, master of none can’t go on in perpetuity. The longer it lasts, the less chance there is that the business can scale up. In order to grow a company, it’s necessary to have help and many business owners reach a point where it is unavoidable. So, they make a few hires but still continue to perform various functions until they realize that a new position will free them up to pursue their main goals. Hiring should Equal Growth It’s very common for small business owners to be nervous about their first hires. However, they eventually get past this and the team settles into a comfortable routine. This can easily result in a false sense of security and it’s not at all unusual for the owner to slip right back into or continue bad habits. If a heavy workload causes your employees to feel overwhelmed and frustrated, it may be time to add new positions to your department. Hiring an additional staff member or two can help you split tasks between employees more equitably and give employees the time they need to devote to their work. —Houston Chronicle Sure, someone has to perform those functions and the owner typically feels it is his or her responsibility. But, there comes a time when it’s clear that handing off at least some of those tasks to someone else would be very beneficial. What generally holds a business owner back is not having a clearly defined position, as they did with previous hires. Fortunately, there are some steps you can take to create a new employee position. How to Create a New Employee Position for a Small Business When it becomes obvious that you’re taking on too much, be it administrative tasks or something else, it’s time to seriously consider hiring someone to do that work for you. Here are some steps you can take in order to create a new employee position: Estimate its ROI. Before you start posting job openings, take some time to work out the most likely return on investment. Ask yourself if one or more of your current employees can assume these responsibilities. If not, then it is more likely you need to create a brand new position. Just work out a realistic scenario on how much this will add to expenses and what size return of investment you’ll get for this potential hire. Determine if it’s part or full time. Next, you’ll need to determine whether this is a part-time or full-time position. Go over your schedule and create a ballpark figure of how much time you spend on these tasks. This will give you a pretty good idea of the number of hours you’ll give over to a new employee. Plus, it will tell you how much time you gain back doing more important things. Compile a list of applicable skills. Last but certainly not least, you’ll need to create a list of applicable skills that a new employee would need to possess. This will also tell you if these responsibilities are truly interrelated or if they are a mixed bag. What’s more, it will point you in a more specific direction and help you to hone in on the right personality. What other suggestions do you have for an entrepreneur who is considering creating a new team member role? Please share your experiences and thoughts so others can benefit from your input! Interested in learning more about business? Then just visit Waters Business Consulting Group.

How to Fire a Client

May 24, 2017 No Comments

Every entrepreneur will eventually fire an employee or severe a relationship with a supplier or vendor. These are the most common scenarios we associate with pink slips and the practice of doing business. However, there’s another we don’t often think about, or, only privately suffer because it’s difficult to own-up to a mistake. In this particular situation, you’ll have to fire a client and it can be very difficult to face. You must consider the financial impact, and, the dynamics [read: pain point] it will unleash on your business in the aftermath. You might be confronted with a negative review, an unpleasant back-and-forth, or even a total disruption of your business workplace. Ways to Fire a Client With the new year fast approaching, you’ve probably begun to focus on your personal and professional resolutions. One of them could very well be to purge toxic relationships, which include bad clients. These can be individuals who love to demand rather than delegate, micromanage work to the point there’s no real point someone else does any of it, insists on rushing which compromises quality, or other detrimental behaviors. When you are just getting started with your business, you’re probably willing to work with any and every client who comes your way. However, not every client is a good one. The emotional, physical, and mental drain caused by a bad client relationship can keep you from enjoying your job and negatively impact the work you do for other clients. At times, the best way to grow your business is to let go of those clients who are holding you back. —Forbes.com It could be a well paying client who has a penchant to promote pandemonium, one who expects deep discounts but superior work quality, wastes your time without remorse or even any acknowledgement of it. You know who he or she is because you dread any contact and even the sight mention of his or her name is enough to make you cringe. Still, you put-up with their bad conduct because you feel a sense of loyalty. So, how are to you end such a relationship? Start with some genuine, introspective soul-searching. Is it something that you’re taking offense to that’s more about your personality? Are you contributing to the chaos with your own behavior? If you’re honestly not part of the problem, then try to resolve the situation first. Approach it subtly, but earnestly, and see what happens. If this doesn’t work, there are ways to fire a client and depending on the situation, one will probably be the best solution: Inform the client you are refocusing your efforts. Every new entrepreneur will accept any type of work when first starting out, even if it’s not a strong-suit. At this early juncture, revenue flow is a top priority. However, it undermines and erodes the relationship over time. Use this to your advantage and explain how you are not serving his or her best interest. Point this out and gracefully bow-out. Announce to the client you have to raise your rates. Money is a big deal — make no mistake about it. You know it to be true as does the professional who’s always espousing the healthy attributes of professional relationships, giving back to the community, good will, and the like. While those are indeed wonderful things, money is a practical part of business and announcing you’re raising your rates might just be the nudge which sets you free. Give him or her options for other service providers. Explain you are moving in a direction to serve a specific subset of your clientele. Along with it, give him or her options, recommending different competitors. Manage his or her expectations by providing actionable steps. Some clients will resist ending the relationship at nearly any cost. They’ll make promises about changing their behavior, bringing you more business, or other saving graces. Since you want to sever the relationship cleanly and permanently, provide a list of actionable steps he or she can take without your assistance. If you aren’t necessarily dealing with a problem client, just one who is no longer profitable, but still pays on-time and is good-natured, speak with less expensive, alternative service providers and give them the business. This creates a win-win scenario for all parties. In my past businesses and as a business consultant and coach, I have experience in each of these circumstances with customers and clients. I have found that the best approach is an honest approach with a strong dose of caring and encouragement. So, what customers will you fire or have that crucial conversation with in 2016? Want to find out about what a business coach can do for you? [shareaholic app=”follow_buttons” id=”26833294″]