Whether Fender Misconstrued P.T. Barnum or Oscar Wilde, There Is Such a Thing as Bad Press

ICYMI, the Fender guitar corporation recently launched an aggressive intellectual property lawsuit campaign, demanding that foreign instrument manufacturers cease and desist, recall recent sales, and destroy their existing stock. Naturally, the companies haven’t received the demands well. What’s more, it sparked a huge backlash among the music community, particularly among musicians who play Fender or Fender-styled instruments.

The Fender corporation, seemingly eager to protect its designs for the first time, may just have misread the old cliche about there is no such thing as bad press. Regardless of whether it was P.T. Barnum that originally uttered the phrase or a short sentence written by Oscar Wilde, the modern version of “There is no such thing as bad press, as long as they spell your name right,” isn’t universally applicable, and Fender is learning that there is such a thing as bad press because it’s receiving a lot of negative, brand-damaging attention.

Protecting Your Business in the Age of Instant Reviews

Okay. So, the old adage suggests that any publicity is good publicity because it keeps your name in the conversation. However, in the age of social media and instant reviews, that thinking is not just outdated — it’s dangerous. For small businesses with limited resources, thin margins, and tight community ties, bad press can be devastating. It can erode trust, drive away loyal customers, and take years to recover from.

Unlike large corporations with massive marketing budgets and PR teams, small businesses operate on reputation capital built over years of handshakes, repeat business, and word of mouth. One misstep amplified online can wipe that out quickly. A negative story goes viral faster and farther than ever before. Customers today expect authenticity and accountability. When they sense otherwise, they vote with their wallets — and their posts.

Common Unpopular Moves That Create Bad Press

In the past, the sentiment of “there is no such thing as bad press” may have been true because so few people could print or broadcast anything. But today, that’s obviously not the case at all. As a result, businesses can suffer big repercussions from negative situations, and it doesn’t take long for word to spread. Several predictable traps catch small businesses off guard:
  • Price gouging or sudden fee hikes during crises. Think about raising rates dramatically after a hurricane or during supply shortages. Customers remember feeling taken advantage of long after the crisis passes.
  • Poor handling of customer complaints. Dismissing feedback, stonewalling refunds, or publicly arguing with reviewers turns one unhappy person into a chorus of critics.
  • Ethical shortcuts. Cutting corners on safety, misleading advertising, or questionable labor practices might save money in the short term but invite regulatory scrutiny and public backlash.
  • Tone-deaf social media or marketing. Posting insensitive content, ignoring local issues, or jumping on trends without understanding your audience can alienate core customers.
  • Ignoring community impact.Layoffs without warning, sudden closures, or environmental neglect in a tight-knit area can spark boycotts.
These aren’t hypothetical. Local businesses have faced sharp declines following viral complaints ranging from bait-and-switch pricing to disrespectful treatment of longtime patrons. The damage compounds, leading to lost sales, higher employee turnover, and difficulty attracting new talent or partners.

How to Avoid These Traps

The good news is that small businesses can protect their reputations with deliberate habits. However, companies must be mindful and genuine. If a small business rushes into something without careful planning or comes across as disingenuous, trouble is probably on the way. To prevent brand damage and protect their reputation, a small business can do the following:
  • Put customers first in every decision. Before making changes, ask, “How does this affect the people who keep us in business?” Test ideas with a small group of loyal customers if possible.
  • Build transparency and speed into your response process. Monitor reviews and social mentions daily. Address problems publicly and promptly with solutions, not excuses. A sincere apology paired with real fixes often turns critics into advocates.
  • Anchor decisions in values. Document your core principles — quality, fairness, community support — and use them as a filter. When in doubt, choose the harder right over the easier wrong.
  • Invest in relationships. Strong community ties act as a buffer. Sponsor local events, support charities, and maintain open dialogue with customers. People forgive mistakes from businesses they genuinely like.
  • Plan for crisis. Have a simple response plan by asking questions such as, “Who speaks for the business?” …and… “What’s our policy on refunds or corrections?” Quick, consistent action limits the spread of negative stories.
Reputation is your most valuable asset as a small business owner. It can’t be bought with a big ad spend, but it can be destroyed by shortsighted choices. The adage “no such thing as bad press” might comfort big brands chasing attention, but for the rest of us, smart, ethical operations and responsive customer care remain the best marketing. Protect your good name — because once it’s gone, rebuilding is an uphill battle most small businesses can’t afford.

Want to Accomplish More for Your Business?

Do you want your company to grow faster and earn more while spending more time with your family doing everything you started your business to do?

We can make that dream a reality. Give us 30 minutes, and we will show you how to get your life back. Skeptical? Good! Put us to the test.

You can call us for your free appointment at 480-636-1720, or, if you prefer, Waters Business Consulting Group to learn more about us and the services we offer.

Like this article?

Share on Facebook
Share on Twitter
Share on Linkdin
Share on Pinterest

Related Posts

Should I Build an App for My Business

If you’re thinking about building an app for your business, there are a few things you should know. Yes, these can be great marketing and communication tools, but there are most definitely downsides. So, it’s important to understand a few key factors in order to make an informed decision. As with anything else, there are pros and cons. Biggest Business App Cons The first negative is the cost. Not only the initial expense to build out the application but the ongoing costs associated with maintaining it. Then, there is the use factor. Just how useful will this app be to your customers? Remember, even if it provides a lot of necessary function, there’s another challenge, which is adoption. From a business standpoint, a dedicated mobile app can offer a variety of new capabilities and benefits. Mobile apps allow you to engage customers on a deeper level, building stronger customer relationships and allowing access to a suite of features that can help retain existing customers, encourage repeat purchases, and tap into brand new markets. But it’s not all upside: mobile apps come with drawbacks, as well. —Small Biz Daily Consumers already suffer from a phenomenon known as app fatigue. And, the numbers are astounding. Fewer than .01 percent of all mobile apps will return a positive ROI. Also, approximately 52 percent of all mobile apps lose at least half their peak users after just three months. Additionally, any changes will incur substantial costs. In other words, changing up or integrating new features will prove expensive. Top Business App Benefits Of course, it’s not all bad news. There are some good reasons to build a mobile app for a business. Here are the largest advantages of having an app for your business: Speed. Desktop websites and even mobile sites are generally slower. By contrast, mobile apps usually sport a quicker response time, which is key. Communication. Mobile apps offer a few different methods of communications, all from the same jumping point. Plus, you can send push notifications to let customers know about an upcoming event, discount offers, and other important information. Ease of access. Another attractive feature of a mobile app is the fact it’s always within reach. Customers do not have to remember a web address or conduct an online search to find important information quickly. Exclusivity. When someone opens an app for a business, be it for a restaurant, hotel, or retailer, they are there for a specific purpose. And, because it’s your app, the experience is exclusive. Plus, there’s no threat of distractions like there is in organic search, a browser with several open tabs that compete for attention, or even a desktop site which might display ads. What other upsides and downsides would you add to this list? Have you built an app for your business? Please share your thoughts and experiences by commenting! Interested in learning more about business? Then just visit Waters Business Consulting Group.

Read More »

3 Biggest Inflation Price-Adjustment Mistakes to Avoid

Inflation in the United States is at its highest level in 31 years, according to the Wall Street Journal. Currently, it’s measuring around 6%, and complicating matters more is supply chain issues, along with shortages in key materials, as well as labor availability. Due to these factors, businesses are faced with the decision to raise prices. Although practically any business owner would resist, this just isn’t a sound strategy. When a company’s costs rise, it must pass on at least a portion to consumers. If businesses don’t raise prices, they obviously reduce their margins, thereby reducing their revenues. So, do small businesses deal with inflation? How Small Businesses can Deal with Inflation Fortunately, there are a few key strategies you can employ to help your company through an inflationary cycle. One step you can take is to offer bulk discounts on the products you sell, incentivizing your customers to purchase more in exchange for paying less overall. Another thing that you can do is to use the same strategy for wholesale vendors, asking them for a slightly higher discount in exchange for purchasing more inventory, or materials and supplies. The PPI — producer price index– measures the prices of goods immediately postproduction and serves as a critical indicator of the pressure facing companies. Companies that weathered previous storms the best took decisive steps to counter rising inflation by pushing through price increases consistent with PPI — but that alone was not enough. —Havard Business Review Small businesses can also help to offset inflationary pressures by scheduling jobs further into the future. Since materials are more scarce at the moment, this might not be a viable strategy. Of course, this does come with a good deal of risk, because you don’t have a crystal ball into what will unfold over the next several months. Yet another strategy for coping with inflation is to move to alternative materials and supplies that cost a little less. But, be aware this might also mean having to settle for a lesser quality product. 3 Biggest Inflation Price-Adjustment Mistakes to Avoid If these strategies aren’t enough or don’t appeal to you, there are definitely things you should avoid doing. Because any one of these will likely be extremely costly in one way or another. Here are the three most dangerous mistakes businesses really need to avoid in their inflation adjustment pricing: Apologizing. Sure, it’s human nature to empathize. But, you’re not the driving force in rising prices, nor are you in control of the elements that are causing inflation to rise. Although it’s tempting to apologize for having to charge more, it puts you in a position of weakness and can easily lead to you reducing prices at a time where it’s just not feasible. Overcharging. Obviously, price gouging is illegal. But, charging more (particularly above the new, higher market rate) in order to cover your rising costs and increase your margin at the same time is not advisable. Doing this will only result in driving customers to look for less expensive alternatives in your competitors and leave you with a guilty conscience. Undercharging. This is perhaps the biggest temptation small business owners face during inflationary periods. They empathize with their customers, being affected in their own personal lives too. So, they decide to keep their prices the same or only raise them as little as possible, thereby cutting into their margins. While customers will certainly appreciate the break, it could very well become a self-inflicted wound that leads to ruin. What other suggestions do you have for dealing with inflation price adjustments? Please take a brief moment to leave a comment and share your thoughts and experiences so others can benefit from your strategies. Interested in learning more about business? Then just visit Waters Business Consulting Group.

Read More »

Imagine Selling Your Business…

How Would Your Life Change?

You didn’t start your business just to stay busy—you built it to create freedom, security, and options for yourself and your family. Selling your business can be life-changing, but the real question is whether you’re intentionally building toward that outcome or simply leaving it to chance.

Sign up below for a free consultative session to learn what your business could be worth today and in the future! 

Thank you for your interest in learning what your business is worth. We will be in touch shortly.