Less Texting More Face Time Equals More Success in Business

No, I am not talking about the Facetime application … I am talking real, live one-on-one face time!

Texting has become as normal a standard in our world as eating and sleeping, and in some cases it has become more important to some people than eating or sleeping! With texting, the level of trust is low. Texting does not allow for relationship building and real relationship building is required to develop trust. Texting only provides tentative, at best, minimal trust. It’s important to understand that low trust does not translate to success in business!

Why Personal Contact Always Beats Out Texting in Business

Ok, I am as guilty as anyone using text to communicate. Texting is an efficient and immediate form of communication that allows the sender and recipient to respond on their own terms. It’s very convenient. The benefits of texting are numerous, but the problems that texting develop or cause are now beginning to surface as we track data; auto accidents, pedestrian accidents, sleeplessness, lack of productivity, poor communication skills … and now less success in business due to limited and poor planning!

Texting has its place, but not while walking, driving, during meetings, or especially at the dinner table. You want to improve your relationships with family, friends, and business associates, along with clients/customers? Call them, meet them for coffee or lunch, and build a relationship with eye-to-eye contact instead of sending texts.

We never talk any more: The problem with text messaging – From CNN Tech Web site By Jeffrey Kluger

  • As texting use rises, the phone call is becoming a dying institution
  • American age 18-29 send an average of nearly 88 text messages a day
  • Psychologists worry social skills in young texters won’t develop
  • Habitual texters may hurt relationships, miss out on new ones

Because texting is convenient and can be done almost anywhere, it tends to substitute proper planning in advance for last minute texting to coordinate meetings, directions, critical information, etc.

Recently, it hit me why last minute texting is a pet peeve of mine. Why? It minimizes our need to plan because we expect immediate responses. So why plan in advance when you can text at the last minute? Is it not more convenient? Does this rationalization sound familiar?

Let me provide a real-world example. When texting or cell phones didn’t exist, we all had to plan out our days, our travel, our meetings … our whole day-to-day life. It required goal setting and developing a plan because there was no cell or text to connect at the last minutes. We had to pre-plan even if the plan was just meeting someone for lunch, or meeting someone at an event. Today, I hear many people say, “We’ll figure it out; I’ll text you.” Real success occurs when you plan in advance by writing down your goals and when you have a plan to achieve those goals. Or in the case of meeting or connecting with someone, you plan in advance so that you minimize the use of text while driving to the meeting!

Achieving Your Goals

Statistics show more than 70 percent of people never have goals. And, only 28 percent say they have some kind of goals, with just a meager 2 percent having written goals. Moreover, it’s estimated that this 2 percent controls over 90 percent of all income.

Goals require planning. This includes planning your weekly business calendar of priorities which are part of your strategy to achieve you goals. So, if you have a plan, you can easily set a meeting and location based on your schedule. If you have no plan, and your plan is to “figure it out and text” at the last minute, then your potential for success diminishes greatly.
Align your plan with your goals, by scheduling your plan in a calendar. Instead of texting for directions or meeting locations or times at the last minute, usually while driving and walking, pre-plan your meeting in advance and call or e-mail the information. Then use the time while driving to clear your mind and prepare for your meeting. That will produce far more effective and successful meetings than texting at the last minute.

“By failing to prepare, you are preparing to fail.” –Benjamin Franklin

Try this for 2 weeks

  • Take 1 hour to plan your week by pre-scheduling all the priorities you need to accomplish in your plan for achieving your goals for the next two weeks.
  • Put each priority in your schedule under a block of time. Allow time for travel, meals, errands, family, work outs, etc. (This takes thinking in advance, but by pre-planning, you will address any logistical challenges in preparing your plan and be able to adjust prior to your meeting or event.)
  • Call and use your voice to communicate your plans with those you are meeting. When you get to the meeting or event, avoid texting and focus on eye contact and listening to your client, customer, vendor, or associate. In doing so, you will have less stress, higher productivity and greater success … with less aggravating, last minute, in between traffic lights and phone call texts … I guarantee it!

So, put down your mobile device and start planning for Less texting and more real face time that will help you succeed in business!

Like this article?

Share on Facebook
Share on Twitter
Share on Linkdin
Share on Pinterest

Related Posts

What Small Business Owners Need to Know about Instituting Employee PTO

Providing Paid Time Off (PTO) is a critical component of a comprehensive employee benefits package. For small business owners, understanding the nuances of PTO can be crucial for both employee satisfaction and business success. In the following article, we will explore the pros and cons of offering PTO to your team members, helping you make informed decisions that balance employee well-being and operational efficiency. The Pros and Cons of Small Businesses Offering Paid Time Off As you already know, Paid Time Off (PTO) is a benefit that allows employees to take time away from work without losing pay. It can be used for vacation, sick leave, or other personal reasons. While there is no federal law requiring small businesses to offer PTO, many states do have their own laws. For example, California requires employers to provide at least 10 days of paid vacation per year after an employee has been with the company for one year. So, be sure to look into the specific laws in your area in order to be legally compliant. Pros of Offering PTO When small business owners first consider instituting a Paid Time Off program, they of course think about the cost. But entrepreneurs should also equally consider the enjoyment current employees will experience, and the appeal it will have for future hires. Such a benefit has other positives, too, including the following: Employee well-being. Offering PTO demonstrates your commitment to your employees’ work-life balance and overall well-being. PTO also helps reduce stress levels for employees. When employees are able to take time away from work to relax and recharge, they are better able to cope with the demands of their jobs. Enhanced morale. PTO boosts employee morale and job satisfaction, leading to higher levels of motivation and productivity. When employees feel like they are valued and have the opportunity to take time off, they are more likely to be happy and engaged in their work. Attracting talent. A robust PTO policy can attract top talent, showcasing your business as one that values its employees’ time and efforts. In fact, a survey by Glassdoor found that 72% of employees would be more likely to accept a job offer if it included PTO. Reduced burnout. Regular breaks contribute to reduced burnout, increasing employee engagement and long-term retention. This in turn, also reduces employee turnover, which is yet another huge benefit, especially in terms of continuity. Flexibility. PTO provides employees with flexibility to address personal matters, reducing stress and absenteeism. It also provides them with a sense of freedom and less apprehension about having to ask for time off that is not compensated. Plus, Paid Time Off will help to boost creativity and innovation. When employees are able to take time away from their work, they can come back with fresh ideas and perspectives. Cons of Offering PTO Okay, there’s just no getting around the fact that with any change, even an ostensibly positive one, it will come with at least a few downsides. With this in mind, here are the most common disadvantages small businesses experience when introducing such an employee benefit: Operational impact. PTO can disrupt daily operations, especially if multiple employees are on leave simultaneously. That means it’s best to coordinate ahead of time in order to avoid such inconveniences. Financial considerations. Paid time off requires budgeting for wages during employee absences, potentially affecting cash flow. Be sure to have this worked out before making an announcement to your team. Workload redistribution. When employees are on PTO, their tasks may need to be redistributed, causing potential strain on remaining team members. Potential abuse. Some employees might abuse PTO, leading to reduced team productivity and resentment. Yet another downside is a lack of coverage. In a small team, the absence of a key employee on PTO might result in a lack of expertise or coverage. Additionally, if too many employees are taking time off at the same time, it can be difficult to keep the business running smoothly. Tips for Effectively Implementing PTO Policies The decision of whether or not to offer PTO is a complex one. There are many factors to consider, such as your budget, the needs of your employees, and the laws of your state. If you are considering offering PTO, here are a few more things to keep in mind: Clear guidelines. Develop clear PTO policies, outlining accrual rates, approval procedures, and blackout periods. Advance notice. Encourage employees to provide advance notice for PTO requests to facilitate operational planning. Fair allocation. Ensure PTO is allocated fairly, preventing any perception of favoritism or inequality. Seasonal considerations. Plan for peak seasons when PTO might be challenging to accommodate without affecting business operations. Encourage balance. Promote the use of PTO to maintain a healthy work-life balance among employees. Of course, communication is also important. Clearly communicate your PTO policies, including how to request time off and the expected response time. Offering Paid Time Off is a critical consideration for small business owners, with far-reaching impacts on both employees and operations. The benefits of PTO, including improved morale, productivity, and employee well-being, can offset the challenges of operational disruptions and budgeting. By thoughtfully designing and implementing PTO policies, small business owners can create a positive work environment that attracts and retains top talent, promotes employee satisfaction, and contributes to the overall success and growth of the business. Interested in learning more about business? Then just visit Waters Business Consulting Group to learn more about us and the services we offer.

Read More »

The Business Behind the Beautiful Landscapes

Why great operations create great profits A beautifully maintained commercial property is easy to spot. Clean lines, healthy turf, well-kept plant material, crisp edges, seasonal color. The kind of outdoor space that leaves a strong first impression on tenants, customers, employees, and anyone else who walks through it. What’s much harder to see is the business behind that landscape. Behind every well-maintained property sits a whole operating system of people, equipment, schedules, production standards, estimating, purchasing, customer communication, quality control, and financial discipline, all working together (or not) out of view. When those pieces work together, you get more than a beautiful landscape. You get a profitable business. At Waters Business Consulting Group, we’ve seen this pattern over and over: a landscape company doing genuinely exceptional field work, with satisfied customers and growing revenue, and margins that stay stubbornly thin anyway. The problem usually isn’t the quality of the landscape. It’s the quality of the business behind it. Great landscapes are built on great operations Commercial landscaping is an operational business through and through. Every single day involves hundreds of small decisions about labor, equipment, routing, materials, weather, and changing conditions in the field, and one missed detail can ripple further than you’d expect. A bad estimate can put a contract behind before the first crew even shows up. A poorly planned route quietly burns labor and fuel. A piece of equipment going down can throw off an entire day’s schedule. Inconsistent production standards mean rework, and weak communication turns a minor customer concern into a retention problem. These all look like operational issues on the surface. Underneath, they’re financial ones. The companies that consistently perform well understand that operational excellence isn’t separate from profitability. It’s one of the main things driving it. The cost that hides in plain sight Most operational inefficiency doesn’t show up as one big expense you can point to. It builds up quietly. Ten minutes of unproductive time on one crew doesn’t sound like much, but multiply that across dozens of employees, several crews, hundreds of service days, and a full year, and it adds up to real money. The same goes for excessive travel time, poorly sequenced work, labor assumptions that were wrong from the start, unplanned overtime, equipment downtime, wasted material, rework, unclear expectations, and inconsistent quality control. The tricky part is that most companies don’t have the visibility to actually measure any of this. They know a division missed its margin target, but not why. They watch labor costs rise without being able to say which crews or properties or habits are actually driving it. The best operators make the invisible visible. They build systems that show leadership exactly where time, labor, equipment, and money are going, and whether that spending is actually producing results. Profitability starts at the estimate A lot of a job’s profitability gets locked in before a single crew shows up. You can have great people and strong field leadership, but if a contract was priced wrong, operations is stuck trying to make an unprofitable job work anyway. Good estimating takes more than labor hours plus a margin. It means really understanding production rates, labor and equipment costs, material costs, how complex the property actually is, travel and mobilization, seasonal swings, overhead, risk, and what the customer expects. The best companies don’t stop once the estimate is submitted. They go back and check it against what actually happened: did the job take the expected hours, were the production assumptions right, did materials or equipment cost more than planned, did scope creep eat into margin, and which types of estimates keep performing well versus which ones keep losing money. That feedback loop is what sharpens pricing over time and stops the same mistake from repeating itself job after job. Estimating isn’t really a sales function. It’s the first step of operational planning. Labor productivity is a real competitive edge Labor is one of the biggest, messiest costs in commercial landscaping. The companies that consistently win don’t just watch payroll totals. They understand how labor actually converts into finished work, tracking things like labor hours per property, production rates by service, revenue per labor hour, crew productivity, overtime trends, rework, and schedule adherence. The point was never to push people to work faster without regard for quality or safety. It’s to give crews clear expectations, the right resources, and as few unnecessary obstacles as possible. When employees know what success looks like and managers actually have reliable data, productivity tends to take care of itself. Scheduling is a profit lever, not an admin task It’s easy to treat scheduling as busywork, but it’s actually one of the biggest financial levers a landscape company has. How crews, equipment, and properties get scheduled affects labor utilization, travel time, fuel costs, overtime, equipment availability, and how the customer experiences the work. Bad scheduling hides costs everywhere. A crew burns too much time driving between stops. A piece of equipment sits idle. Work gets pushed until it needs overtime to finish. One customer request throws off an already tight route. Good scheduling weighs property locations, service frequency, crew skill, equipment needs, seasonal workload, and weather, not just to fill the calendar, but to actually deploy people and machines in the most productive way possible. Equipment has to earn its keep Equipment is essential to this business, and it’s also expensive. Buying, financing, maintaining, hauling, repairing, and eventually replacing it eats up serious capital. The strongest companies treat their fleet like a strategic asset, watching utilization, operating costs, maintenance needs, downtime, replacement timing, and return on investment, not just fuel and repair bills. They also understand what a broken-down mower or truck really costs. It’s rarely just the repair. It’s the whole crew’s productivity for the day, plus whatever it takes to catch back up: rescheduling, overtime, a rental, extra labor. Preventive maintenance and real equipment planning protect both productivity and the bottom line. Quality control is a financial issue, not just a service

Read More »

4 Big Problems with a WFH and On-Site Hybrid Business Operation

With the roll-backs of local, state, and federal COVID-19 restrictions, businesses are attempting to return to a state of normalcy. But, reinstating pre-pandemic conditions isn’t as simple as they ought to be, and too many entrepreneurs are experiencing such a cruel reality. So, some are experimenting with a hybrid solution: a combination of work-from-home or WFH and on-site business operation. Sure, it certainly sounds like a logical solution. But, every solution breeds new problems. Meaning, there are distinct disadvantages to adopting a WFH and on-site business model. Biggest Hybrid Workplace Advantages Obviously, corporations around the world wouldn’t put a hybrid model in-place unless it had substantial benefits. And, there are some compelling reasons, like the potential of increased productivity via a customizable schedule. After all, happy employees are more productive and that’s certainly good for the bottom line. Then, there’s the morale boost which comes from being able to choose from WFH and on-site. Employees cherish the freedom and that too, helps to boost both productivity and morale. What many companies are converging on is a mixture of remote working and traditional office working, known as the hybrid workplace. A hybrid workplace exists when a business allows their employees to work either remotely or from the office. In a typical hybrid workplace, employees have the choice of working in a central office, working from home, or splitting their time between the two. —WeWork Ideas Blog Additionally, it can help to reduce operating costs, which decrease with the lessened need of supporting individuals constantly on-site. Moreover, it allows employees to avoid toxic situations. For instance, two or more employees who don’t get along very well in-person can find relief by not having to be in close proximity. 4 Issues with a WFH and On-Site Hybrid Business Operation While a hybrid operation might sound like a perfect answer, that just isn’t the case. Unfortunately, there are big potential problems with adopting a hybrid model, as the following issues might present: Managing a hybrid team is very difficult. Anyone with experience in managing a team is familiar with the vast time and effort that goes into making it work. Now, add-in a bunch of other variables that weren’t present before and it’s easy to imagine just how more difficult or nightmarish managing people in totally different physical locations is in reality. Some WFH employees will take advantage. Put this problem in the all-too-obvious column: some employees will exploit the new policies to their own personal advantage, even if it results in harming others and/or the company. While it’s not something you might relish thinking about, it is most definitely a possibility or perhaps, even a probability. A hybrid scenario can easily foster resentment. Another potential problem is along the same lines as the one above — that one or more employees will gain a sense of others’ nefarious behaviors regarding the hybrid operation. That could very well cause resentment to rear its ugly head. Not everyone will contribute the same amount. Expounding on the last two possible issues, is the real possibility one or more employees will shuffle responsibilities off their own shoulders and onto their coworkers through a form of sleight of hand. What other suggestions do you have to deal with potential work-from-home issues? Please take a few minutes to share your thoughts and experiences. Perhaps others can benefit from your unique perspective! Interested in learning more about business? Then just visit Waters Business Consulting Group.

Read More »

Imagine Selling Your Business…

How Would Your Life Change?

You didn’t start your business just to stay busy—you built it to create freedom, security, and options for yourself and your family. Selling your business can be life-changing, but the real question is whether you’re intentionally building toward that outcome or simply leaving it to chance.

Sign up below for a free consultative session to learn what your business could be worth today and in the future! 

Thank you for your interest in learning what your business is worth. We will be in touch shortly.