Here’s the Big Lesson from the Mark Zuckerberg Apology Tour

You’ve just found out that your business partner has been hiding clients from you. Of course, this has a number of important implications including, but not limited to: revenue, reputation, day-to-day operation, and a variety of other issues. All of these, not to mention the breach of trust and value of the interpersonal relationship. It’s a very difficult set of circumstances to deal with, but obviously, you can’t just ignore it. You must take action, not only for your own sake but for the sake of your career and the business at large. Dealing with a Bad Business Partner Emotions Anger. Disbelief. Disappointment. Resentment. Shock. Sorrow. You could easily cite any one of these negative emotions because you’ll experience at least one or more of them. Before you do anything at all, it is essential that you understand your gut reaction and the long-term feelings you’ll probably encounter as time goes on. While you will get past this situation, you’ll probably never completely get over it. And, that’s okay. Not all partnerships or deals work out well. Some just can’t formalize because of extraneous factors affecting the agreement, while others can be impacted by poor communication skills or a lack of flexibility on goals or approaches. This means that it is essential for leaders to stay aware of the state of a pending deal or partnership, especially if there are quiet signs that things aren’t going as well as they’d like. —Small Business Trends You’ve no doubt experienced difficult circumstances in the past, and this is really no different. While it may be new, it most certainly won’t be the last time. The point being, do not allow pure, raw emotion to dictate your actions. If you give in to your negative feelings, you will make rash, poor decisions that will only make things worse. You need to approach this from a calm and rational perspective. So, give yourself a little time to vent and get those negative emotions out of the way. How to Deal with a Dishonest Business Partner Who is Hiding Secret Clients Once you feel calm and collected, you’ll need to methodically approach how you will deal with the situation. Here is a brief but effective guide for the steps you can take to deal with a business partner who has been hiding clients from you: Learn as much as possible about these clients. This probably won’t be easy or pleasant. If you are able, learn as much about these secret clients as possible. You might even go so far as to contact them yourself under the guise of following up with regular business. The whole idea is to try to get the best picture you can about these secret clients. Thoroughly examine all the business’ finances. The very next thing to do is look through your business’s financial documents. While these might not reveal anything at all — if your business partner was clever and deceitful enough — it could reveal an unseen pattern that you never detected before. At the very least, you might find some discrepancies, or this revelation will reveal past discrepancies you could not explain before. Formulate a couple or few separation scenarios. After you’ve done your detective work, it’s time to concentrate on how to best move forward. Since this is such a big betrayal of trust, it’s probably unrealistic to think that you can just patch things up and go on as if nothing has happened. So, you need to formulate at least a couple of ways that you can break up the relationship and do as little damage while causing as little disruption as possible. Talk to your business partner about ending your arrangement. This will most likely be the hardest part of resolving the situation. If you are able, don’t simply cut off communication and walk away. Instead, talk to your business partner in order to gain an understanding of his or her motivations. Although this certainly doesn’t excuse his or her behavior, it might help you in the future to detect when something’s awry when you otherwise wouldn’t. What other suggestions do you have for dealing with a dishonest business partner who is hiding something important? Please take a moment to share your thoughts and experiences so others can benefit from your unique perspective! Interested in learning more about business? Then just visit Waters Business Consulting Group.

How to Say “No” When a Demanding Customer Expects a Submissive “Yes” Customers are the lifeblood of any business, but sometimes, their demands can push boundaries and test your patience. When faced with a customer who expects a submissive “yes” to every request, regardless of reason, knowing how to politely yet firmly decline becomes crucial. Fortunately, there are proven tools and strategies you can use to navigate these situations with confidence. With these, you’ll be able to say “no” effectively, while maintaining a positive customer relationship, and protecting your business from unreasonable expectations. So, let’s get into how to handle demanding customers with grace and professionalism. Most Effective Ways to Politely and Professionally Turn Down Unreasonable Customer Requests When dealing with a demanding customer who expects a submissive “yes,” it can be challenging to assert your boundaries and maintain a professional relationship. Below, we’ll explore effective strategies for saying “no” in a way that is respectful yet firm, allowing you to protect your business interests and maintain your integrity. Here’s a detailed explanation of how to handle such sticky and unpleasant situations: Start by expressing sincere gratitude. Begin by thanking the customer for purchasing your services. This sets a positive tone for the conversation. For instance, you can say, “Thank you for considering us for additional services. We appreciate your confidence in our business.” Explain your services. Clarify what services your business provides and how they are priced. This helps set clear expectations. Here’s a good example: “Our services include X, Y, and Z, which are priced at $A, $B, and $C respectively. We offer these services to ensure quality and maintain the value of our work.” Emphasize your value. Highlight the value of your services and the expertise that goes into them. This can help customers understand why extra work is not offered for free. Explain your position this way, “Our team is highly skilled and experienced, and we take pride in delivering high-quality work. This level of service comes at a cost, which is reflected in our pricing.” Offer alternatives. If possible, suggest alternative solutions that are within the scope of your services. This shows that you are willing to help the customer within your business model. For example: “While we cannot provide the extra service you requested for free, we can offer you a similar service that is within our standard offerings. Would you like to consider that option?” Be firm but polite. If the customer insists on receiving extra work for free, remain firm in your decision. Politely reiterate that your business model does not allow for such concessions. Politely respond, “I understand your request, but unfortunately, we cannot provide the extra service you’re asking for without a corresponding charge. Our pricing structure is designed to ensure fairness to all our customers and the sustainability of our business.” Reiterate your commitment. Close the conversation by reaffirming your commitment to quality and customer satisfaction within the parameters of your business model. You can explain, “We value your business and are committed to providing the best service possible within our standard offerings. We hope you understand our position and look forward to serving you in the future.” Finally, follow up. After declining the request, consider following up with the customer to ensure they are satisfied with the resolution. This shows that you care about their experience even when you cannot fulfill their specific request. Consider explaining, “Thank you for understanding our position. We hope you are satisfied with our services. Please don’t hesitate to contact us if you have any further questions or concerns.” Want to Accomplish More? Do you want your company to grow faster and earn more while you spend more time with your family doing all the things you started your business to do? We can make that dream a reality. Give us 30 minutes and we will show you how to get your life back. Skeptical? Good! Put us to the test. You can call us for your free appointment at (602) 541-1760, or, if you prefer,

Work-from-home roles have greatly increased over the past couple of months. And, for those continuing in their WFH capacity, there’s a number of challenges to overcome (or get used to in one way or another). In other words, a few weeks of working remotely might give you a taste of what it’s like. But, if it turns into a long-term scenario, you’ll need to know how to fight off the creeping insanity it brings in your life. So, let’s take a look at how to preserve your head and keep your family happy, too. Biggest Work-from-Home Challenges Okay, if you’ve worked at home over the past few or several weeks, you’ve probably encountered one or more challenges. For instance, distractions are among the top. This is probably the most ubiquitous problem. However, a bit of discipline will go a long way. Then, there’s noise. Others inside the house can create a lot of noise. The easiest fix, asking for quiet and working in a space away from the hustle and bustle. Working from home comes with its own set of challenges. It’s important to have a quiet space where you can work, minimize distractions, set a routine, and focus on your goals for the day. Working from home with kids can add a new dynamic to your job. When our kids are on extended breaks from school and are sharing the same space, distractions can come more easily which can impact our productiveness. —Focus On the Family Inadequate equipment. This will present itself at some point. Here’s the way to beat it — be proactive and list what you need, then obtain those items before their absence becomes problematic. No boundaries is yet another challenge. Family members will interrupt — it’s inevitable. Instead of letting it happen, set a system in place to prevent interruptions. Effective Work-from-Home Success Strategies Now, we’ll get into some ways to keep your sanity — and to keep your family happy at the same time. It’s not rocket science, but these strategies will prove worthwhile. Here’s what you can do: Establish a routine. Now more than ever, it is key to establish a routine to keep your sanity, your focus and your productivity. Working from home can and will be a temptation to draw you into a relaxed sense of productivity as if it is the weekend. Take regular breaks. Run an errand or step outside to walk the dog. Stroll around the block once or twice or trek up and down the stairs. The idea is not to stagnate behind a desk or elsewhere. Just take brief breaks during the day. Don’t neglect household chores. If you’re working from home, you’ll probably want to avoid household chores. However, there’s win-win situations being missed. Throw in a load of laundry, put the dishes away. Mop, vacuum, or sweep the floor. When you do, you’re doing your family a favor (and yourself). Be careful not to let the household chores distract you from your focus on business responsibilities. Entertain your children regularly. Kids need to be active. And, you can take advantage of this to get outside yourself. Go to a park, play a game of catch, take a stroll around the block. Do fun things with them and you’ll both get something out of it by taking a break and spending quality time with your children. Embrace the power of work mobility. Now that things are beginning to normalize, it’s possible to get some work done at the local coffee shop. Or, sit out on the porch and make a few phone calls when it’s quiet. Do small household projects now and again. Don’t ignore those little things around the house that need fixing. Instead, work on small projects incrementally and reap the reward of pride and the benefit of having a better place to live. What other suggestions do you have? Please take a moment to share your thoughts and experiences by commenting! Interested in learning more about business? Then just visit Waters Business Consulting Group.