Business Education

My Customers are Cancelling Orders Over Rising Prices and Long Delivery Times — What Steps can I Take?

Small business owners are always looking for ways to keep their customers happy. When prices go up and delivery times get longer, some customers may choose to cancel their orders. This can be a major problem for small businesses, as it can lead to lost revenue and decreased customer loyalty. In this article, we will discuss some solutions that small business owners can use when customers cancel orders over rising prices and long delivery times.

Biggest Small Business Advantages

One of the first things you can do is to gain some reasonable perspective. Put another way, think about the innate benefits small businesses have compared to large, corporate chains. You’re able to make independent decisions. Plus, having a small organization means being more nimble. What’s more, you can not only have but use personal relationships with your customers to your advantage.

No one wants to lose customers. You work so hard to acquire each and every one. After they sign up for your product or service, you pour your energy into meeting and exceeding their expectations. So when you get that call or email, it can be devastating — both financially and emotionally. A recent study by the Harvard Business Review states that a five percent reduction in customer defection has the potential to double profits. How could such a small decrease in cancellations result in a doubling of profits? Those customers that stay with you make more purchases, take less of your time, and refer other new customers. —Invoiced.com

The very fact that you have one-on-one relationships is a huge deal. This, not to mention the fact that you’re part of a shared community. So, you also share many of the same experiences. Basically, your small business might not have the monetary resources big companies do, but still have other means that can help you get through such challenging times. In other words, you do have some advantages and it’s very helpful to stay in a positive mindset.

Steps Small Businesses can Take to Deal with Customer Order Cancellations

When customers cancel orders due to rising prices and/or over long wait times, it can be frustrating (and of course, bad for the bottom line). Fortunately, there are steps you can take to either minimize or regain customers for your small business:

Offer discounts. One solution that small business owners can use is offering discounts. This can help to offset the increased prices and make it more affordable for customers to continue doing business with your company.
Offer VIP upgrades. Another solution is upgrading customers to VIP status. This can give them access to exclusive deals and discounts that they would not otherwise be able to get. They can pay a small fee for priority treatment, such as being the first when deliveries ship.
Offer referral rewards. Finally, small businesses can offer referral customer rewards bonuses. This can encourage customers to refer their friends and family to your business, which can help to increase your customer base.

Implementing one or more of these solutions can help small businesses keep their customers happy, even when prices are rising and delivery times are getting longer. By taking steps to address these concerns, small businesses can stay afloat during tough economic times. While no one solution is perfect for every small business, each of these solutions can help to address the issue of customers canceling orders due to rising prices and long delivery times. By taking action and implementing some of these strategies, small businesses can keep their customers happy and loyal, even during tough economic times. Do you have any other tips for small business owners who are facing increased prices and longer delivery times leading to customer cancellations? Let us know by commenting! Interested in learning more about business? Then just visit Waters Business Consulting Group.

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Ways Business Owners can Deal with Personal Crisis

May 18, 2017 No Comments

Entrepreneurs, by their very nature, are self-reliant. They set goals and achieve them with confidence. When a personal crisis strikes a business owner, it can be very damaging to their corporate environment and even its micro-culture. Suddenly, the dynamics change and can lead to irreparable harm. We’ve all heard the advice not to bring personal problems into professional space, but, some are so large they have a nearly uncontrollable effect. It’s best to bring the situation into perspective, but, doing so might be difficult to accomplish. Ways Business Owners can Deal with Personal Crisis In some instances, it’s possible to prepare a business for a crisis. When it’s impending and inevitable, business owners should prepare by speaking with their team members about delegating and assigning responsibilities, seek legal advice (if applicable), and focus on what’s most important. There will be difficulty in maintaining balance but by being proactive, you’ll have less to worry about. Eventually it happens to the best of us. Something occurs in our personal lives that is so devastating, we have difficulty concentrating at work. It may be the death of a loved one, a divorce, a financial crisis, or serious damage to our homes. When our personal lives are in chaos, it can be hard to focus and get what we need to do done. —Inc.com Unfortunately, it’s often the case that a personal crisis strikes without warning. When it does occur, it can be very burdensome to get through. Even the toughest entrepreneurs will have difficulty trying to deal with upset in their personal lives while continuing to run their businesses. Here are some ways business owners can deal with a personal crisis: Outsource and be willing to ask for assistance. It’s okay to let go and farm-out work during turbulent times, especially if you’re having trouble staying focused and concentrating. Also, there’s no shame asking for assistance from your team — it’s actually a smarter choice. Be upfront with customers. As soon as possible, let your clients know about the situation. You don’t have to go into details, but you ought to alert them to what’s going on, particularly if you’re not able to work as usual. You’ll find most to be understanding and that helps to give you some peace-of-mind. Surround yourself with positive people. This is something that successful entrepreneurs naturally do but it’s very important when you’re going through tough times. Personally, I lean on others as well as my faith and prayer to shoulder the burdens of crisis. It’s uplifting and it can be a way to see the silver lining knowing others are walking with you. Give team members more flexibility. Your employees are huge assets to your business and during a personal crisis, can be the best go-to source for carrying-out day-to-day operations. Give them the flexibility that’s needed to keep your company running smoothly. Do not put undue pressure on yourself. If there’s one thing entrepreneurs struggle with, it’s the fear of not getting the job done. When you are dealing with personal issues, give yourself permission to lighten your workload. Take time to reflect on what’s most important. This is an ideal time to put everything in perspective. Give yourself time off and reflect on what’s truly important in your life. In addition to these, you should be honest with yourself about your life’s direction. Some business owners who experience a personal crisis use it as a learning tool advantageously, but others allow the event to cloud their judgment and make rash decisions. When you’re not thinking clearly, be willing and ready to ask for advice from someone you trust. In my life, I have found great opportunity comes from crisis because of my willingness to reflect and make changes. How have you overcome crisis and remained focused and successful with your business? Want to find out about what a business coach can do for you? [shareaholic app=”follow_buttons” id=”26833294″]

Here are the Best Strategies Entrepreneurs Can Use to Overcome Rejection and Turn it Into Power

September 13, 2023 No Comments

Here are the Best Strategies Entrepreneurs Can Use to Overcome Rejection and Turn it Into Power Entrepreneurship is often seen as a journey filled with highs and lows, successes and setbacks. One of the most significant challenges entrepreneurs face is rejection. Whether it’s rejection from investors, customers, partners, or even employees, it can be disheartening and discouraging. However, rejection doesn’t have to be the end of the road; in fact, it can be a powerful catalyst for growth and success. 7 Effective Ways Small Business Owners Can Overcome Rejection and Turn it Into Power Rejection is an unavoidable part of life, but it can be especially tough for entrepreneurs. After all, they are constantly putting themselves out there, pitching their ideas, and trying to win all sorts of people over. When they get rejected, it can be easy to feel discouraged and give up. Fortunately, there are a number of ways to cope. Even better to get over the sting and turn a negative into a positive. Of course, this takes time and a considerable amount of practice before becoming a healthy behavior. However, if you learn to use these strategies, they’ll eventually feel natural. 1. Embrace Resilience Resilience is the ability to bounce back from setbacks, and it’s a trait that successful entrepreneurs cultivate. Instead of dwelling on rejection, view it as an opportunity to build resilience. Understand that setbacks are a common part of the entrepreneurial journey and that they can make you stronger and more determined. 2. Reframe Rejection as Feedback Rejection often provides valuable feedback that can help you refine your business idea, product, or pitch. Instead of taking rejection personally, view it as an opportunity to gather insights and make improvements. Analyze the reasons behind the rejection and use this feedback to refine your approach. 3. Maintain a Growth Mindset A growth mindset is the belief that your abilities and intelligence can be developed through dedication and hard work. Entrepreneurs with a growth mindset view rejection as a chance to learn and grow. They see challenges as opportunities to acquire new skills and knowledge, which can ultimately lead to success. 4. Seek Support and Mentorship Entrepreneurship can be a lonely journey, but you don’t have to go through it alone. Seek out support from fellow entrepreneurs, mentors, or business advisors – even family and friends. They can offer guidance, perspective, and encouragement during challenging times. They’ve also faced rejection and can share their experiences and strategies for overcoming it. 5. Stay Persistent Persistence is a key trait of successful entrepreneurs. Rejection should not deter you from pursuing your goals. Use rejection as fuel to drive your determination and persistence. Keep pushing forward, even when faced with obstacles. Remember that many successful entrepreneurs faced numerous rejections before achieving their goals. 6. Develop Emotional Intelligence Emotional intelligence involves understanding and managing your emotions effectively. It’s crucial for handling rejection in a healthy way. Instead of reacting emotionally to rejection, take a step back, assess your feelings, and develop the emotional intelligence to respond thoughtfully and constructively. 7. Refine Your Pitch and Presentation If you’re facing rejection from investors or customers, it may be time to revisit your pitch or presentation. Seek feedback from trusted sources and refine your approach. A well-crafted pitch can significantly improve your chances of gaining support. Two Other Key Strategies for Transforming Rejection into Power Also, stay focused on your vision. Rejection can be distracting, pulling your focus away from your ultimate vision. Remind yourself of your long-term goals and stay committed to your vision. A clear sense of purpose can help you stay motivated and resilient when it counts the most. And, be sure to use rejection as motivation. Instead of allowing rejection to demotivate you, use it as a source of motivation. Let the desire to prove doubters wrong fuel your determination to succeed. Many entrepreneurs have turned rejection into a powerful driving force for their businesses. What We’ve Learned Rejection is an inevitable part of the entrepreneurial journey, but it doesn’t have to be a roadblock. If you can overcome rejection, you will be well on your way to entrepreneurial success. So don’t let it stop you from achieving your dreams. Remember that many successful entrepreneurs faced rejection before achieving their goals, and it’s often those who persevere through rejection who ultimately find success. Interested in learning more about business? Then just visit Waters Business Consulting Group to learn more about us and the services we offer. You can phone 602-435-5474 or send us an email.

How to Move Past a Bad Business Policy

May 16, 2017 No Comments

You identified a problem, took action, and enacted a new policy. Your people don’t like it (read: hate it), and, now you’re dealing with the fallout. It’s not an enviable position to be in, but nonetheless, here you are and now, you have to take action–again. The advice you’ve long heard about learning from your mistakes is now a reality, and, you are willing and able to accept it. The problem is how to move past a bad business policy and avoid repeating the same mistake in the future. Though you know this one backfired, you can’t be sure of how other policies you enact moving forward will impact your team and your business at-large. It’s okay to be retrospective and to attempt to peer around the corner, but for now, what you really need is to make things right. How to Move Past a Bad Business Policy The very fact that you are willing to recognize you made a mistake is a positive sign. However, you might still have a problem to deal with and you don’t want Murphy walking back into your organization, wielding his rule which states, “every solution breeds new problems.” You’ve already seen that unfold and it should have phased you enough to make a change. …we hate to fail. We fear it, we dread it, and when it does happen, we hold onto it. We give it power over our emotions, and sometimes we allow it to dictate our way forward (or backward). Some of us go to great lengths to avoid failure because of all the pain and shame associated with it. —Forbes It’s also good that you’re self-aware enough to accept the blame instead of digging in and defending what you’ve done, which will only insult your team members. So, how do you prevent this from happening again, but, still be able to enact policies that don’t end-up backfiring? Here are some helpful bits of advice you can use: Don’t be afraid to admit you made a mistake. This bears repeating, and, it does so big time. There’s little else more damaging than a leader who won’t admit he or she is wrong. It’s arrogant, harmful, and can cause good people to leave. In fact, the best thing to do is to have a sit down with your employees and others and talk about how you arrived at the decision, why it was wrong, and, how you plan to resolve the situation. Identify the problem and be proactive. Speaking of resolving the situation, you’re inevitably going to face problems again, so, before they have a chance to materialize, do what you can to thwart them. This won’t necessarily be easy, but your intuition will tell you when something is about to become a problem. Get ideas from your team about solutions. Your team members are among your most valuable assets. Don’t go it alone, speak openly with them and listen to their suggestions. You’ll likely find that doing so will present many ideas which can be molded together for a solution. Avoid new policies that create new problems. This is more difficult than you might think, but it’s still possible. Before you do enact a new policy, think about what it will do and how it will be received by your team. If you play it out and identify possible result scenarios, you can usually avoid making another bad policy. In my 34 years of business experience with ownership in 9 different businesses and consulting/coaching with hundreds of business owners, I have a long list of bad business policies that I have made. All of the policies well intended, but many times not fully thought through. My greatest lesson in making policies, is that hiring the right people with the right core values will minimize the policies that seem necessary to police and hold your team accountable. Those employees with the right core values will do what is right almost all of the time, thereby eliminating the need for many policies. [shareaholic app=”follow_buttons” id=”26833294″]